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Save time by checking in when you want to. It's convenient, quick and secure.
Check your flight status online through our control center.The information varies according to operational adjustments.
Check your ticket by entering the requested information exactly as it appears on your purchase receipt.
Our online service lets you find out the arrival time, duration and operating days of the flight you're interested in.
If your baggage is delayed you can track it with this worldwide tracing system.
Thinking about you and our commitment to you, wegive you an easy way to apply for a ticket refund.
If you made a refund request through our website, you can see your case status here.
Make sure you have all the necessary travel documents and comply with all the requisites to travel to your destination. Only original, valid documents, in good condition, are accepted. Copies are not valid.
We show you what documents you need to provide the airport authorities.
Read our recommendations for when you have a scheduled stop in a country which isn't your final destination.
If you're an international passenger visiting Colombia, and are thinking
about doing some shopping while in the country, find out all the items
with a 100% Sales Tax refund in this useful list.
Get to know the information you need to provide the U.S. authorities.
Some countries require
airlines to use insecticides in their aircraft cabins. We've got all the
information you need to know about this subject so you're can travel
with complete peace of mind.
Get to know the laws and regulations for minors departing from Colombia, Mexico and Peru.