What is Avianca Tours?
It is the brand name of the Avianca offer for tourist plans created in Colombia, aimed at giving its clients the best, most complete alternatives for their pleasure trips.
What advantages does a Avianca Tours plan have?
- Avianca Tours plans include a complete offer of destinations in Colombia and abroad, with concise differentiating advantages, such as:
- The backing and soundness of the Colombian airline with the greatest tradition and experience in Colombia and in the region
- A highly-qualified team totally at your disposition
- A wide array of destinations and products for each customer’s needs
- Mile accrual for Avianca segments, in our AviancaPlus Frequent Flyer program.
What does a Avianca Tours tourist plan include?
Generally speaking, Avianca Tours plans include:
- An Avianca airline ticket from Colombia to your destination and back.
- Transportation from the airport to your hotel and back.
- Hotel insurance.
- Total assistance, food and lodging, according to the selected plan.
However, there are special plans with other conditions.
In addition, Avianca Tours plans have recommended activities based on the tourist, historical, cultural, and commercial offer of each destination, appropriate to every traveler’s needs. These activities may be bought along with the basic plan.
How can I obtain information on Avianca Tours plans?
At Avianca.com in the destination section.
You may also request information at the Avianca Sales Points throughout Colombia, at your favorite travel agency or you may call the Avianca Call Center.
What are the Call Center numbers and their schedules?
-
Bogotá 4013434.
- Medellín 4443434.
- Cali 3213434.
- Barranquilla 3302255.
- Bucaramanga 6303434.
- Toll-free number 01 8000 914 600 from other cities.
The Call Centers are open for calls 24 hours a day, seven days a week.
You may also send an e-mail to planesturisticos@avianca.com
What destinations are included in the Avianca Tours plans?
| In Colombia: |
Abroad: |
Cruises from: |
| Eje Cafetero |
Argentina |
United States |
| Bogotá |
Aruba |
Curazao |
| Medellin |
Brazil |
Ecuador |
| Cali |
Chile |
Estados Unidos (Florida, Costa Oeste) |
| Cartagena |
Cruce de Lagos |
Europa |
| Santa Marta |
|
Mexico (Acapulco, Cancun and Puerto Vallarta) |
| San Andres |
|
Panama |
| Guajira |
|
Peru (Lima-Cuzco-Machu Picchu and Lima-Arequipa) |
| Pasto |
|
Venezuela (Margarita Island) |
| Providencia |
|
|
May I redeem the miles that I have accrued as member of the AviancaPlus program for Avianca Tours travel plans?
Yes, at any of our direct sales points in Colombia, you may redeem your accrued miles for Avianca Tours plans, but only to destinations abroad.
May I buy a Avianca Tours plan directly from a Call Center?
If you are a direct customer located in Bogotá, Medellín, Cali or Barranquilla, you may buy Avianca Tours plans through the Tele-ticket Delivery service and request the physical delivery of your multi-ticket Avianca Tours, making your full payment upon receipt. For the rest of Colombia, you may make your reservation through a Call Center and pay for the plan at an Avianca direct sales point.
How may I obtain more information on the hotels included in Avianca Tours plans?
The easiest thing to do is visit www.avianca.com, go to the Avianca Tours plan descriptions, see the hotels and then go to the respective web page for each hotel. You may also peruse our brochures or, if you wish, call our Call Center representatives.
May I buy a Avianca Tours plan for lodging only?
No, our plans always include the airline ticket.
What documents are required when traveling with minors?
The birth certificates of minors (up to 12 years old) must be presented when checking in at the airport. In addition, for trips abroad, minors (up to 12 years old) traveling with only one parent or without their parents must present an authorization duly authenticated at a Notary Public Office signed by the other parent or by both parents, respectively.
May I buy Avianca Tours plans with a departure outside of Colombia?
No, currently these plans are solely for passengers who depart from Colombia.
May I extend my stay at my destination, without using additional hotel nights?
Yes, that is called a ticket extension. The maximum stay that Avianca Tours plans allow is 30 days, including the number of days in the basic plan. Ticket extension may have an additional cost according to the destination.