Avianca

Special Medical Conditions

The well being of our Passengers is very important to us and we aim to make your travel as comfortable as possible within the confines of an aircraft. For this reason we have compiled this information for anyone who has a medical condition.

Click here and find a summary of the medical guide for the transportation of passengers published by the Civil Aviation Authority in Colombia on the 23rd of July 2008. It gives information on the prudent recuperation times that passengers need before travelling, and the medical conditions that require passengers to present a medical certificate to the airline before flying, among other relevant aspects that may be of interest.

Physician’s Certificate

Avianca has designed a form to have detailed information on your medical condition and also provide you with an appropriate service that fits your needs.

Click here to download the form. 

Please remember that in cases when we require a medical certificate it is indispensable that your doctor fills out the form or issues a medical certificate with the information required here. You must then present the original and photocopy at the check in desk to be able to continue the boarding process.

Keep in mind

If you request the Oxygen Service, you must ask your physician to complete this form or send a physician’s certificate including the information required herein. (See the Oxigen Service conditions on the left menu)

Said document must be sent by fax to the Call Center, selecting the menu options 1-1-4-2 for Colombia and for the rest of the world and the options 2-5-2 for the United States, care of Servicios Especiales (Special Services) or it may be sent by e-mail to genserespmde@avianca.com, minimum 24 hours before flight departure time for routes in Colombia and minimum 48 hours before flight departure time for international routes.  You must send this document in order to continue processing the special service request.

To obtain more information on how to contact us, click here .

On-board Cradle Service

 What is on-board cradle service?

Our on-board cradle service is available on Boeing and Airbus flights provided there is cradle availability. The cradle service is for babies up to eight months old who weigh a maximum of 11 kilos and who can fit in the cradle.

 What must I do to reserve the cradle service?

You must request the service when you check in at the airport counter.  Once on board the aircraft and after taking off, the flight attendant will install the respective cradle.  The cradle will be uninstalled before landing.

Remember:

• Availability per type of aircraft
  - Boeing B757 - B767 aircraft and Airbus A319 – A320 aircraft: two cradles per aircraft
  - Airbus 330: five cradles per aircraft
• Cradles will be assigned in the same order as requested.
• In order to guarantee your baby’s safety and comfort, once on board, babies will be examined to make sure that they meet the cradle service requirements.

OXYGEN SERVICE PROVIDED BY AVIANCA

The oxygen service is given to Passengers that require it during the trip and according to medical formulation. The bottle is supplied and certified by Avianca.

This service is only available onboard. If the traveler requires the service during their stay in the origin, destination or connection airport, they must contact an external supplier and the various required proceedures for the service will be their responsibility.

Who can use the oxygen service?

Passengers older than two years that require on board oxygen of 2 or 4 LPM (Liters per minute) according to their medical prescription.

What must I do to receive the oxygen service?

Please contact the Call Center and request the service when you make your reservation;  we recommend making it well before your flight or a minimum of 24 hours before your flight departs if it is an internal flight in Colombia. For international flights you must request the service 48 hours prior to the flight.

Please have the medical certificate available to prove the conditions and oxygen requirements. This must be sent via fax to the Call Center when requesting the service. You will then receive a confirmation call according to the availability of the bottles. Please remember that it is mandatory to present the medical certificate together with the photocopy to avoid complications.

To download the medical certificate recommended by the airline please click on Special Medical Conditions (in the left hand menu).

How much does the oxygen service cost?

For internal flights in Colombia it costs COP 100.000 per bottle.
For international flights it costs USD 100 per bottle.

The number of bottles required depends on the duration of the flight. If your route has an international destination the international tariff will be charged. This amount is paid in the airport of origin when you check in.

None of the charges include taxes, and some local taxes may apply.

Can the passenger use their own oxygen bottle on board?

Due to security policies only oxygen equipment supplied by Avianca is allowed on board. If you bring your own oxygen bottle as luggage you must transport it empty with the valve in the CLOSED position as checked in luggage (not hand luggage).

What are the characteristics of the service that Avianca offers to oxygen dependent Passengers?

Avianca only provides this service to people requesting either 2 or 4 LPM (liters per minute) bottles. The service is provided on board to passengers over 2 years old who use an oxygen mask and/or cannula.

PASSENGERS’ own OXYGEN CONCENTRATORS

If you have your own portable oxygen concentrator (POC) and need to use it during your trip, please keep in mind that, pursuant to Federal Aviation Administration (FAA) Safety Regulations, the only brands approved for use on board aircraft and permitted by Avianca are:

• Inogen One
• Inogen One G2
• Airsep "Lifestyle"

Important: The AirSep LifeStyle concentrator must have a sticker on the inside cover that reads “RTCA/DO-1600 21 Category M Compliant” which confirms that the concentrator is suitable for use during airline flights. If your concentrator does not have this sticker you are not able to use it onboard.

• Airsep "Freestyle"
• SeQual Eclipse
• Respironics Evergo
• Invacare XP02
• Invacare SOLO2
• Delphi RS 00400
• International Biophysics
• DeVilbiss iGo
• OxLife Independence

If you wish to use your concentrator on the flight, to guarantee safe use, please take into account the following indications:

WHEN MAKING YOUR RESERVATION:

Travelers must inform Avianca that they need to use their POC during the flight and must clearly specify the concentrator brand.

When taking a connecting flight with another airline, including code-sharing flights operated by other operators other than Avianca, passengers have the sole, exclusive responsibility of notifying the other airline and making all relevant arrangements. Current FAA regulations allow airlines to accept portable oxygen concentrators (POC) but they are not obliged to do so. It is possible that some airlines will not accept POC or they may demand the payment of an additional fee, which will be fully borne by the Passenger.

Passengers must have a letter from their physician handy, stating the condition and oxygen requirements and must include the information below.
Please remember that to be able to use POCs onboard Passengers must present an original medical certificate and photocopy at the airport, that is either in the Avianca format or in the treating physician's format, but this must contain all the information required by Avianca. This is a mandatory requirement to board the airplane.

Please take into account:

The POC must only be used with a previously charged battery (on the ground). Passengers must make sure they have enough batteries for 150% of the flight duration. For example if the flight lasts four hours the Passenger must make sure they have sufficient batteries for 6 hours. It is important to verify that the replacement batteries are carried in secure cases that do not permit short circuits or insulated terminals. They must be carried on as  hand luggage.

If the Passenger has a connecting flight with Avianca-Sam, they must take into account the time required to make this connection in addition to the number of batteries required for the first and second leg.

Avianca can neither provide batteries for POCs; nor provide energy during the flight.

POCs to be used during the flight are not included in the allowed hand baggage weight.

If you wish to take a POC that is not going to be used during the flight (not for onboard respiratory assistance), it will be included in the allowed hand baggage or luggage hold baggage allowance weight and will be subject to the above-mentioned replacement battery packing conditions.
Equipment we request that passengers must check in at the Avianca airport counters to allow verification of the equipment.

IN THE AIRPORT:

Passengers must carry the concentrator and show it to Avianca’s personnel when required.

Please keep in mind that for the safe operation of your equipment, during your time in the airport, you must not be near anyone who is smoking.

DURING THE FLIGHT :

Conforming to the FAA Safety Regulations, Passengers who use POCS must:

- Not sit in an emergency exit seat or in any seat in front of a bulkhead.

- If possible passengers must sit next to a window and near the main regular exit doors

- The concentrator must be completely stored under the seat in front of the Passenger.

Avianca will not provide accessories or cannulas for any type of concentrator belonging to the passenger.

The passenger is responsible for the use (which includes hearing/seeing the POC alarms, and also being able to take action on these alarms) and for the maintenance of their equipment, if they cannot we suggest that they travel with a suitably qualified companion.

Important: The CPAP (Continuous Positive Airway Pressure) respiratory assistance apparatus cannot be used onboard.

SUPERVISED/UNACCOMPANIED PASSENGER SERVICE

Service Characteristics:

This is a special service provided for passengers who are traveling on their own and who require accompanying during the flight, the Airline receives the recommended traveler in the departure city from a guardian (of legal age) and will only deliver him/her to a designated responsible person (also of legal age) at their destination. The person at the destination must show his/her identification document (identification card, passport, etc...) to certify that he/she is the person identified in the form completed by the guardian in the city of departure.

From the moment that the supervised passenger is received at the point of departure by an Avianca officer until he/she is delivered to the responsible person at destination, the supervised passenger is always under an Avianca officer’s supervision. Our officers are also trained to assist various recommended passengers at the same time. 

This service does not include medical assistance, no officer of the airline is authorized to administer medicine to the supervised passengers.

Who can travel as a supervised passenger?

Obligatory:

Children between 5 and 11 years of age traveling alone are required to travel as Supervised Minors with the following exception:

1. If the destination/origin* is the United States, the range is from 5 to 14 years.

*Applies for reservations made from the 23rd of  December 2009.

2. If the destination is Panama, the obligatory range is from 5 to 17 years*.

*The person who picks up the supervised minor in the airport in Panama must be at the airport at the planned flight arrival time to receive the minor. Additionally if the receiving adult is a tourist in Panama, they must take their passport with them to immigration so that they can make a copy of the document. In the event that these recommendations are not complied with the immigration authority in this country reserves the right to send them back.

Optional:

• Youths between 12 and 17 years old.
• People over the age of 60 and adults of any age that require the service can also travel as supervised passengers (according to the policies and approval of the airline), with the exception of routes to or from Spain (origin or destination), in these routes only children between 5 and 17 years old can travel as supervised travelers.

Important additional notes:

- Passengers that wish to use the service and have a disability can use the service when they comply with the requirements and do not present the following conditions:

• Those travelers that due to their mental capacity do not understand or cannot respond adequately to the security instructions given by the Company personnel.
• Those travelers with a disability so severe that they are impeded from making a physical exit from the airplane.
• Those travelers that present a visual and hearing impairment  (both at the same time) that is so severe that they cannot communicate with the cabin crew to be able to receive security instructions or aid their own evacuation of the airplane.

- An adult of 18 years or older can take a maximum of one infant between 0 and 2 years old, if more than two are taken onboard they must be accompanied by another adult.
- All adults over 18 years can take a maximum of 10 children under the age of 12 and only one of them can be younger than 2 years old. In case there are more than 10 minors they must be supervised and the established service policies must be followed.
- In internal flights within Colombia, a minor between 12 and 18 years old, can supervise a minor of under 12 years old.
- In international flights, a minor between the ages of 12 and 18 years cannot supervise a minor of  under 12 years old, except when the parents are minors. In this case the father or mother must  prove that they are the father or mother of the child and then they can travel.

What is the cost of the Supervised Service?

For flights within Colombia

The Supervised Passenger Service for passengers of legal age (i.e. 18 years of age or over) will cost COP 25.000 to their final destination

For flights to the rest of the world

The service will cost USD 75 to final destination with Avianca, per person or family group (up to three persons including siblings, cousins, grandparents and spouses).

None of the charges include taxes, and local taxes may apply. 

NOTE: if the supervised traveler travels in Business Class, this service is free for routes to the interior of Colombia and international routes. If you perform an Upgrade with miles, certificates or money, it is also free*.

*Courtesy Upgrades do not apply for the supervised service. 

• Supervised passengers can only take one piece of hand luggage, with a maximum of 115 centimeters (the total of all the dimensions) and a maximum weight of 5 kilograms of carry-on baggage, so that they are able to carry it. Any piece that exceeds these requirements will be checked in in the baggage hold.
• The minor's carry-on or registered baggage cannot contain: canned goods, condensed milk, flour, alcoholic beverages, cigarettes, medicines without prescriptions, fruit, vegetables, plants, pointed or sharp objects or hazardous substances. (liquids and gels among others).
• The hand luggage and the content of this luggage is the responsibility of the Supervised Traveler. However, onboard they will receive all the help available to accommodate the baggage. The airline will not be held responsible for money or valuable documents, such as: travelers cheques, credit or debit cards, that the supervised traveler has with them or has in their baggage.
• Supervised passengers cannot take excess baggage, even if he/she has the money to pay for it.
• The supervised traveler cannot travel with pets in the cabin or baggage hold unless the Supervised traveler has a disability that requires the use of a guide dog or emotional support.
• If the Passenger requests the wheelchair service and supervised service the permitted hand luggage weight is 10kg, when they comply with the previous conditions (with the exception of weight).

Can a Supervised Passenger make a connecting flight with another airline?

Each airline is free to define the requirements and policies of the services that they offer. Due to this reason when a Supervised Traveler travels with another airline (not Avianca-Sam) and these legs are in the same transport contract, the conditions and policies regarding supervised travelers of the other airlines and their associated costs will be verified (if they apply).

RULES FOR THE TRANSPORT OF SUPERVISED/UNACCOMPANIED TRAVELERS 

The family member or person responsible for the supervised traveler agrees to:

• Please request the service when you make your reservation (to make sure that you receive the service) as there is a limited capacity per flight.
• Take and deliver the required documentation. The information about the required documentation is given by the consulates and/or embassies in the countries of origin, connection and destination.
• Make sure that the Passenger complies with the luggage policies stipulated by the airline for this service. Consult in the Call Center or in Avianca.com.
• Go to the airport with the supervised traveler in the airport of origin two hours before the flight departure (for Colombian internal flights), or three hours before the flight departure for international flights.
• Make sure that the Passenger takes enough money to pay for any expense related to the trip in the connecting airports or required on arrival (service payments to other airlines, baggage services, taxes, food, among others). A sum no greater than USD 100 or its equivalent in another  currency. The use and custody of this money is the responsibility of the Supervised Traveler, the airline is not responsible for this money or for other valuable documents.
• Give complete and true information in legible writing.
• The person who requests the service and under whose responsibility the supervised passenger is received, must stay in the airport until the flight departs.
• Make the necessary arrangements so that the Supervised Traveler can be received in the destination airport by the authorized person, with the same Identification Document that corresponds to that filled out in the supervised traveler form. This person must be available from the planned flight arrival time until the flight arrives or a cancellation is confirmed.

Note: Supervised Passengers will not be returned to the origin airport unless there are unresolvable problems with documentation or the person authorized to receive the traveler in the destination airport has not appeared.

The supervised Passenger agrees to :

• Follow the instructions of the Avianca personnel, during their stay in the airports.
• Wait in the plane until they can be accompanied by the member of the Cabin Crew for disembarkation.
• Wait in the destination airport until the Avianca staff member helps them to retrieve their luggage from the baggage reclaim at the airport exit, and ensure delivery to the family member or authorized person in the destination airport.
• Comply with the baggage policies for Supervised travelers.
• Respond for the security of their hand luggage and contents.

The airline agrees to:

Assist the recommended Travelers in their migration processes, customs and baggage reclaim, communicate with their families when and if there is any news regarding the planned Avianca-Sam itinerary and accompany the passenger(s) until they are delivered safely to their families or authorized airlines.

Note: The Supervised Unaccompanied Traveler service is only available on routes covered by Avianca-Sam. If the recommended traveler must take a connecting flight with a different airline, the responsibility of the airline ends the moment that the Supervised Traveler is received by a representative of that airline.

TRAVELLING WITH PETS?

We have two service options available for our Passengers for pet transportation, in the cabin or as checked-baggage:

Pets traveling in the cabin

Service Cost

• For internal flights within Colombia this service is free of charge.
• Flights in the rest of the world have a USD100 charge.
• For all flights a pet kennel counts as a passenger's carry-on bag
  

Service Restrictions

• Cabin transport is only available for dogs, cats and small birds*.
• Dogs and cats must be at least eight weeks old, as due to their size they are prone to dehydration during the journey.
• This services applies to all flights except those to and from Spain.
• The weight of the pet included in the pet carrier must not exceed eight kilograms (17.6 pounds).
• The maximum size for pet carriers is: height 35cm (14”), length 56cm (22”), and width 25 cm (10”). Animals must have sufficient space available to be able to stand up and turn around.
• Only one animal per pet carrier is allowed.

*Bird transportation is only allowed on flights within Colombia.
*Live exotic birds, protected or endangered species are not allowed to be transported in the cabin or the hold.

Passenger's Commitments

• Passengers must make their reservation in advance to make sure that the maximum pet allowance per flight is not exceeded and there is space for their pet.
•  If you are traveling with another airline you must make sure they have confirmed the pet service. Pets are not interlined between Avianca and other carriers.
• You must comply with all the laws and pet travel permissions according to the legislation of the country of origin and destination.
• You must comply with the rules regarding dimensions and maximum weight of the pet carriers and pets.
• Pets are not allowed outside their carriers at any time during the flight. The Avianca pet transporter or passenger's own pet carrier must be impermeable.
• Do not put food or water inside the pet carrier.

The responsibility for the wellbeing of the pets is the responsibility of the Passenger who is traveling with the pet or if this is not the case then the person who sent it as cargo. The Company will not assume any responsibility for injuries and/or death of the animal that may occur during transport.

Birds, who by are by their very nature noisy, must be sedated if they are to be transported in the cabin, under the direct responsibility of the Passenger; otherwise they must go in the hold.

Please take into account that if during the flight, or before the start of the flight, if the animal shows any aggressive behavior, the pilot will decide whether to send the animal to the hold or if the flight has already taken off at the next stage of the journey according to his discretion.

Pet carriers offered by Avianca for pets traveling in the cabin

Dimensions: height 35cm (14”),  length 56cm (22”), and width 25 cm (10”).
Pet carriers can be acquired in the Avianca ticket office in the airports where the service is available for the following cost:

• Airports in Colombia: COP 55.000
• International Airports: USD 45 (Taxes included)

Pets traveling as checked-baggage

Service cost

• For internal flights within Colombia this service is free of charge.
• For flights in the rest of the world this has a cost according to the weight and destination of the pet:

When there are two connection points that are combined the highest charge applies. For example: Santiago de Chile-Bogotá-Santiago de Chile-Mexico for a pet of 20 kg a USD 80 charge will apply.

Pets and carriers are considered as free baggage allowance on all flights.

Service Restrictions

For flights within Colombia: dogs, cats and birds are the only animals allowed*.

* Live exotic birds, protected species or endangered species are not accepted for transport as baggage in the cabin or as checked-baggage.

Avianca will only lend pet carriers on flights within Colombia when a previous reservation exists.

For flights in the rest of the world: dogs and cats are the only animals accepted with the exception of:

• On the Bogotá-San José-Bogotá route pets are not allowed to be transported as checked-baggage in the hold.
• Entering pets and foodstuffs into the islands of Aruba and Curacao is completely prohibited due to the strict rules in place in these countries. This restriction does not apply to fighting cocks.
• According to Resolution Number 03607 of the 13th of December 2001 issued by the Instituto Colombiano Agropecuario ICA (Colombian Institute of Agriculture), cats are not allowed into Colombia if they come from countries affected by Bovine Spongiform Encephalopathy “mad cow disease”.

This measure applies to the following countries: Germany, Austria, Belgium, Canada, Czech Republic, Denmark, Slovakia, Slovenia, Spain, Finland, Greece, Ireland, Israel, Italy, Japan, Liechtenstein, Luxembourg, Holland, Poland, Portugal, the United Kingdom (England, Scotland, Wales and Northern Ireland) and Switzerland.

For all flights

• Dogs and cats must be at least eight weeks old to travel, as due to their size they are prone to dehydration during the journey.
• Pets that weigh more than 45 kg (100 pounds) are not allowed to travel in the hold.
• With the aim of improving security and comfort levels for the dogs, pets that stand in excess of 35 centimeters at the withers must have their respective muzzle (and basket) and use them during the journey when being transported. It is recommended you “interweave” the muzzle with the collar, to avoid the dog taking it off, getting out of the pet carrier and hurting itself.
• If the pet stands in excess of 35 cm at the withers it must travel in a metallic pet carrier approved for air transport and a muzzle is not required.
• Only one animal can travel per pet carrier. 
• The pet carrier must be sufficiently large to allow the pet to turn around and lie down in a natural position.

Passenger's Commitment

• Request your reservation in advance to make sure the pet limit for the flight has not been exceeded.
• If you travel with another airline you must make sure you accept their service conditions.
• Comply with the travel permissions required for the pets according to the legislation of the country of origin and destination.

TRAVEL PERMISSIONS

• Transport within Colombia of dogs and cats only requires a vaccination card.
• For the transport of birds you must have an Internal Mobilization Guide (Guía de Movilización Interna) issued by the ICA in their offices at Colombian airports.
• For trips to international destinations you must comply with the requirements of each country. For these situations you must have a Sanitary Inspection Certificate, issued by the agriculture authority in the country of origin (country of origin is understood as where the travel (flight) was initiated) that requires a health certificate for the animal issued by a veterinarian (original and copy) which must include race, sex and age of the animal together with a vaccination card according to the age and species.
• The animal must be presented for thorough inspection.
• The validity of the Sanitary Inspection Certificate depends on the authority of each country, in the case of ICA in Colombia the certificate is valid of 24 hours.

From the 17th of February 2006 all the pets (dogs and cats) older than four years and who wish to enter Porlamar (Isla Margarita-Margarita Island) must present a rabies vaccination certificate issued by a veterinary with validity for a year.
Passengers who travel to Panama with pets must take into account the following:

• Present the sanitary authority certificate issued by the sanitary authority in the country of origin and authenticated in the Consul of Panama in that country.
• The Quarantine department in Panama is in charge of deciding which pets can enter Panama and is available in the Tocumen airport from Monday to Friday. On Saturdays, Sundays or public holidays pets can be accepted for entry, however, the Passenger must get in contact with the Agriculture Quarantine Department doctor so he comes to the airport. This visit costs USD 100. If for any reason the Passenger cannot pay the USD 100, they must leave the pet in the Quarantine until the doctor returns on Monday and performs the procedures required to allow the pet entry into the country.

Pet carriers Avianca can lend to passengers for pets traveling as checked-baggage for flights inside Colombia (subject to availability)

DIMENSIONS SIZE

Large             Length: 101.60 cm            Height: 76.20 cm                 Width: 68.58 cm
Intermediate Length: 91.44 cm             Height: 71.12 cm                 Width: 62.23 cm
Medium         Length: 79.00 cm              Height: 58.00 cm                  Width: 55.00 cm

Muzzles on offer in the airports for sale to Passengers for their pets
Sizes: 6, 7 y 8.

Cost:

• Airports in Colombia: COP 17.000.
• International Airports: USD 19 (taxes included)

Guide dogs or rescue dogs

Animals that are specially trained to accompany people with disabilities inside the cabin are allowed in the cabin without any pet carriers. It is essential the dog's owner has full control of the animal.

Guide and rescue dogs must travel at the feet of their owners with a special harness in addition to their basket. If needed this can be adjusted at the collar. The dog's owner must present the respective certification and identify the dog via microchip.

These animals do not count as live animal transport. It is understood that these animals are trained to perform their physiological needs at determined times and in determined places.

The passenger will not pay any additional charge for the transportation and/or weight of their guide dog and the animals will be included as part of their baggage allowance. There is no limit established for the number of guide dogs in the plane cabin.

Search and rescue dogs (K B y R)

Search and rescue dogs can identified by their breastplate, microchip and certificate. They can travel in the cabin at the feet of their guide if they have been properly identified and are wearing their uniform. The dog must also wear a collar and double leash. These animals are not defined or counted as 'live animal transport'. It is understood that these animals are trained to realize their physiological needs in determined times and places.

Important Considerations

1. Special precautions must be taken with the following races of brachiocephalic dogs (dogs with very narrow nasal passages):

These breeds are susceptible to a greater risk of asphyxia and breathing problems than other breeds when they are exposed to heat stress – it is common that they suffer syncopes in the summer when exerting themselves and are frequently left struggling for oxygen. On many occasions these syncopes are confused with heart attacks.

Avianca requires you to take the following measures:

• The pet carrier must be one size bigger than the normal size.
• The pet carrier must be ventilated on all four sides.
• Passengers must get their pet used to the pet carrier before their flight. This is done by making the animal spend some time in the pet carrier in the days prior to the trip.
• To transport the breeds mentioned above the Company expressly declares that:

“The airline is not responsible for injuries, illness or death of any animal transported under these precautionary measures”.

2. In accordance with article 108-E of chapter XIII of the Law 746 of July 19th 2002, “Given the high level of danger these breeds present the importation of Staffordshire Terriers, American Staffordshire Terriers, American Pit Bull Terriers, or canines that are crosses or hybrids of these races to the Colombian territory is prohibited” .

Note: If the pet is from (born) in Colombia, it can be taken out of the country if the owner has processed the the corresponding permission for reentry.

3. In Avianca the transportation of pets is regulated by the Technical Circular Letter NPV 02-005 of the 12th of July  2002, NPV 05-020 of the 11th of April 2005 and NPV 06-018 of the 24th of March 2006, issued by the División de Normas y Procedimientos de Vuelo (Division of Flight Standards and Procedures).

Special Foods

Some of our passengers have special health conditions or special dietary needs that require  alternatives that Avianca can offer. Please take the following into account:

• The special foods that Avianca offers are available on all international flights.
• The special menu service is available for all flights within Colombia with the exception of vegetarian food, which is only available on flights that start or end in San Andres.
• This service does imply any additional cost. It is recommended that you make the reservation through our Call Center, well in advance of your flight date or at the latest a minimum of 24 hours before the flight is scheduled to depart.
• Baby food is available for children who are less than two years old. From 2-11 years old the children's menu is available.

Get to know the Special Foods types here.