Can I buy a ticket for an infant through Avianca.com?
Yes you can, with the exception of the United States, Colombia, Spain, Peru and Ecuador sites. To purchase tickets for infants under the age of two years old in these countries please either call our Call Center, or if you require more information about how to contact us click here.
What payment methods does Avianca.com accept?
Avianca.com accepts credit and debit cards, depending on the country option selected.
| To find out what country you are in please look at the top part of the page (in the red header). |
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The following is a list of the payment forms for each country:
Colombia
| CARD TYPE |
DEBIT |
CREDIT |
| FRANCHISE |
-PSE (ACH Bank network) |
All Visa, MasterCard, Diners and American Express Credit cards are accepted. |
| -Sucursal Virtual Bancolombia |
Other countries
| COUNTRY |
TYPE OF CARD |
PAYMENT METHOD |
FRANCHISE |
| ARGENTINA |
Credit |
NPS |
Visa, MasterCard, American Express, Diners from national banks. Only purchases in one instalment are permitted. |
| BRAZIL |
Credit |
Aprova Fácil |
American Express, Visa and MasterCard from national banks. Payment in 1 to 6 instalments allowed. |
| CHILE |
Credit |
TransBanck |
Visa, MasterCard, American Express and Diners: Only in Chilean banks. Allows purchases of up to 24 instalments. |
| COSTA RICA |
Credit |
Banco Uno |
Visa and MasterCard, only purchases in one instalment are permitted. |
| ECUADOR |
Credit |
Datafast |
Diners: Cards issued locally by Diners Club of Ecuador.
Visa and MasterCard: Cards issued by Pichincha bank and other national banks. Allows deferred payment of up to 24 instalments on the following scale 3,6,9,12,15,18 and 24. |
| EL SALVADOR |
Credit |
Banco Uno |
Visa and MasterCard from local banks. Visa and MasterCard only permit purchases in one instalment. |
| UNITED STATES |
Credit |
Paypal |
Visa, MasterCard, Discover, Diners, American Express (US Banks) |
| MEXICO |
Credit |
AeroPay
American Express |
Visa, MasterCard, American Express from national banks. Visa and MasterCard only allow a debit of one instalment. Only purchases of one instalment are allowed for MasterCard and Visa and of 3 to 6 instalments without interest for American Express. |
| PANAMA |
Credit |
Banco Uno |
Visa and MasterCard from local national banks. Visa and MasterCard only permit purchases in one instalment. |
| PERU |
Credit |
VisaNet |
Visa, MasterCard, American Express from national banks. Only purchases in one instalment are permitted. |
| DOMINICAN REPUBLIC |
Credit |
Banco Uno |
Visa and MasterCard, only purchases in one instalment are permitted. |
| VENEZUELA |
Credit |
Visa and MasterCard |
Where do I look for information on the page?
The Avianca.com navigation is very simple. Through the main menu you can access any page in the general sections; or if you prefer you can navigate to the site map (located at the bottom of the page) where you will find all the information organized in an index format.
How can I contact you?
At the bottom of the page you will find the "Contact Us" link. If you click on this link then you will find all the different ways you can contact us. Please select your preferred way.
What name will appear on the purchase receipt?
The purchase receipt will be issued in the name of the person who is traveling. It is not possible to send this receipt to the card holder as the system only generates receipts with the name of the Traveler.
What must I do to obtain baggage information about the programmed flight?
In the top part of the page you will find the option TRAVEL WITH US, please click on this option and then find the title “Before Flying” and the link for Baggages, where you will find all the necessary information.
Can I find information about and flight arrivals and departures online?
Yes, please consult the FLIGHT STATUS option on the home page.
Can I cancel a purchase made through Avianca.com?
Yes, to cancel an Online purchase the cardholder must call our Call Center and an advisor will verify the information. Besides the other information you will be asked for, you must also indicate the telephone number of the city where you are. Please take into account that cancellations are subject to the conditions and restrictions of the tariff selected at the time of purchase.
Can I make changes in my ticket through Avianca.com?
No, to make a change you must get in contact with our Call Center and an assessor will verify the information and make a change if and when the selected rate permits.
Where can I find information about the AviancaPlus Program?
To find out information about the Frequent Traveler Program, please consult the FREQUENT TRAVELER option menu at the top of Avianca.com or go to the ONLINE SUPPORT Chat in the link Register for the program on the site home page.
What can I do to check that my purchase has been made?
Verify the email sent by Avianca where the ticket number appears. Also you can verify the number in the option Reservation Status (located on the home page).
Can I request refunds for tickets bought on Avianca.com?
Yes, contact our Call Center and please keep in mind the tariff restrictions.
If I pay with a company card what name appears on the receipt?
The purchase receipt is issued in the name of the registered Traveler. It is not possible to issue the receipt in the company name.
Why is buying on Avianca.com secure?
Avianca.com uses the highest level of consumer protection in the industry, comparable with the systems employed by banks in their transactions.
During the purchase process, the information travels encrypted at 128 bits to protect against interpretation by third parties.
Additionally, the company Verisign, renowned internationally for validating security in the majority of the world's banking sites, has certified and validated the security of Avianca.com.
Can I select my seat when purchasing through Avianca.com?
Yes. From March 1, 2010 all our travelers are able to pre-assign their seats on all flights and routes offered directly by Avianca.
When you make your reservation or purchase simply select the seat you want. Seats cannot belong to Familia Promo Classes (G and K) or discount classes (U and E). The pre-assigned seating service is available in Avianca.com, our Call Center, Avianca sales offices, Viajes Éxito and at your favorite travel Agency. For more information about this service please click here.
¿Puedo realizar Check In a través de Avianca.com?
Yes, you can use our Web Check In service. Once your e-Ticket has been generated you can go to Avianca.com and obtain your boarding pass 24 hours before your flight. This service is available for:
- Reservations of up to nine Travelers.
- Tickets bought through any channel.
- International flights departing from Colombia*.
- Travelers with or without luggage (a new exclusive line for registering your baggage in the airport is also available).
*Initially applies for travel to Quito, Guayaquil and Lima. The service will soon be extended to cover other cities.
How do I validate my Credit Card data?
To validate the Credit card information the card holder must contact our Call Center. Due to security measures surrounding client information, it is not possible to validate information through our “ONLINE SUPPORT” Chat service.
What should I take into account when entering customs?
Please have all the documents required by the authorities in order when leaving Colombia, or when entering your destination country. Please remember that police, customs and other airport organizations at your destination and/or origin, can open and check your baggage (even if they have been wrapped in plastic), without requiring the presence of the traveler.