Check In Conditions 

Please keep in mind each of the following recommendations in order to avoid any inconveniences during the process.

Passengers travelling with infants​​

​​Passengers travelling with infants

  • If you travel with infants, remember you have to previously include them in the reservation in order to Check In.​
  • When checking in any minors aged between 2 and 11 years old, remember you must associate to the reservation the information of an adult passenger.
  • If you are travelling with infants, the Web Check In and Mobile Check In services will only be habilitated if you have an associated reservation number. For more information, please contact our Call Center.



Passengers with luggage​​

Passengers with luggage

  • Passengers with luggage to check in must go to the luggage reception module at the airport.
  • Remember that it is forbidden to carry any dangerous merchandise in your hand luggage.​


Passengers in flights with connection​​

Passengers in flights with connection

  • If you have flights with connections, remember you only have to do the electronic Check In (Web Check In, Mobile Check In or Check In at a kiosk) for the cities where the service is available.
  • If you have a connection with another airline, get your boarding pass to your final destination via Web Check In or Auto Check In.



Presentation time​​

Presentation time

  • You may Check In as soon as 24 hours before the flight. Check the minimum required times for Check In, luggage Check In and arrival at the boarding area depending on the airport.



 ​​Legal Documents and Restrictions​​

​​Legal Documents and Restrictions

  • Do not forget to have at hand all the necessary legal documents for travelling demanded by government authorities.
  • The information entered into our Check In platform is of the user’s exclusive responsibility. Any additional fines and costs demanded by customs and migration authorities will be paid by the Passenger.
  • Any Passenger(s) who acquired a flight ticket via actions or transactions suspected to be fraudulent may suffer the cancellation of their flight and the processing under the applicable criminal laws.


Use e-Check* In for​

  • Passengers with a confirmed ​​booking and issued ticket.

  • Bookings of special services such as: pre-reserved seats and special meals.​

  • Electronic tickets.

  • The simultaneous check in of up to 9 people.

  • Tickets in any Class or tickets with upgrades.​

E-Check In is not available for

*Web Check InMobile Check In or Self Check In Kiosks​

Country
City
Web Check In
Mobile Check In
Auto Check In
​​Colombia
Armenia

 

 

 
Barrancabermeja
 
 


Barranquilla
 
 


Bogota - Puente Aéreo


 
Bogota - Eldorado

 
Bucaramanga


Cali


Cartagena


Cucuta


Florencia


Ibague


Manizales


Medellin


Monteria


Neiva


Pasto


Pereira


Popayan


Riohacha



San Andres


Santa Marta




Tumaco

 


Valledupar

 


Yopal


Peru ​ ​ ​ ​ Arequipa  

 
Chiclayo



Cusco


Juliaca


Lima


Piura



Puerto Maldonado



Tarapoto



Trujillo



​Netherlands Antilles Aruba
   
Curacao
   
 ​Argentina Buenos Aires

 
 Belice Belice
   
 ​Bolivia ​ La Paz

     
Santa Cruz de la Sierra

   
 ​Brasil Sao Paulo
 
Rio de Janeiro

 
Porto Alegre
   
Brasilia
   
Canada ​Toronto
 
Chile Santiago de Chile
 
​Costa Rica San Jose
   
Liberia
   
Cuba La Habana

   
​Ecuador ​ ​
Quito

 
Guayaquil

  
Manta

   
​El Coca
​Cuenca
​San Cristobal
​Baltra ​​
El Salvador San Salvador
 
Spain
Madrid 
   
Barcelona
   
​United States ​ ​ Miami

 
New York

 
Los Angeles
   
Washington
   
San Francisco
 
Fort Lauderdale
   
Orlando
 
Houston
   
Chicago
 

Dallas

 

 

Newark


  

 

 


Guatemala Guatemala City

   
Flores
   
 Honduras San Pedro Sula

   
Tegucigalpa

   
Roatan

   
La Ceiba

   
​Mexico ​
Mexico City

   
Cancun
   
Monterrey
   
Nicaragua Managua

   
Panama
Panama City

   
Paraguay
Asuncion
   
Republica Dominicana
Santo Domingo

   
Punta Cana

   
​United Kingdom ​London ​​
​Uruguay Montevideo
 
Venezuela Caracas
 
Valencia
   
​​