Call center

Find below the phone numbers to contact us and respond to your inquiries about flights and other services.​

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​ Call Center in Colombia

  • Barranquilla: (57 5) 330-2030
  • Bogotá: (57 1) 401-3434
  • Cali: (57 2) 321-3434
  • Medellín: (57 4) 444-3434
  • Toll free national number from landlines: (01 8000) 95-3434
  • From cell phones​ in Colombia: (031) 401-3434
  • Call center in Europe

    • United Kingdom: (0 800) 0314-206​
    • Spain: (34 902) 026-655​

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    Call Center in South America

    • Argent​ina: (0 810) 333-8222
    • Bolivia (La Paz and Santa Cruz): (800) 10-8222
    • Brazil: (0 800) 891-8668
    • Brazil TDD Service: (0 800) 891-1684
    • TDD (Telephone De​vice for the Deaf). Special service for the hearing impaired.​​​
    • Chile: (800) 53-6022
    • Ecuador: (1 800) 00-3434
    • International routes and corporate checkbooks​ phone: 1800 237 642
    • Internal routes and corporate checkbooks​: 59322942800
    • Paraguay:​ (009 800) 511-8222​
    • Peru
    • Lima: (511) 511-8222
    • Province: (0 800) 5-1111
    • Uruguay: (000) 405-1004
    • Venezuela: (0 800) 284-2622​

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    Call Center in Central America and Caribbean

    • Aruba: (00297) 588-0059
    • Costa Rica: (506) 2299-8222
    • Curazao: (005 999) 820-2020
    • El Salvador: (503) 2267-8222
    • Guatemala: (502) 2470-8222
    • Honduras:
    • San Pedro Sula: (504) 2570-8222
    • Tegucigalpa: (504) 2281-8222
    • Nicaragua: (505) 2276-9982
    • Panama: (800) 0555 o (507) 206-8222
    • Puerto Rico: (1 800) 284-2622
    • Dominican Republic: (809) 200-8662

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    Call Center in North America

    • Canada: (1 800) 722-8222
    • The United States: (1 800) 284-2622
    • ​The United States TDD Services: (1 866) 998-3357
    • TDD (Telephone De​vice for the Deaf). Special service for the hearing impaired.​​
    • Mexico: (01 800) 123-3120

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    Baggage Problems

    If, upon arrival, your baggage is delayed, lost, damaged or broken, please contact us at our Baggage Call Center where your claim will be processed.

    Please remember to keep your baggage receipt which contains a code made up by 2 letters and 6 digits.

    Baggage Call Center

    • Argentina: (0 800) 999-9973
    • Aruba: (00297) 588-0059 option 1-6-3
    • Bolivia: (800) 10-0115
    • Brazil: (0 800) 761-1810
    • Canada: (1 877) 428-4478
    • Chile: (800) 52-0038
    • Colombia: (01 800) 095-8722
    • Costa Rica: (506) 2242-1222
    • Curazao: (005 999) 820-2020 option 1-6-3
    • Ecuador: (5932) 397-8216​
    • Spain: (34 902) 02-6655 option 1-6-3
    • Guatemala: (502) 2470-8220
    • Honduras(San Pedro Sula): (504) 2570-8216
    • Honduras (Tegucigalpa): (504) 2281-8216​
    • The United States: (1 877) 428-4478
    • Mexico: (01 800) 263-0740
    • Nicaragua: (505) 2276-9989
    • Panama: (507) 206-8237
    • Paraguay: (009 800) 511-8225
    • Peru: (0 800) 5-2020
    • Puerto Rico: (1 877) 428-4478
    • Dominican Republic: (809) 200-8532
    • El Salvador: (503) 2267-8224
    • Uruguay: (000) 405-4420
    • Venezuela: (58212) 957-3728
    ​​