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Save time by checking in when you want to. It's convenient, quick and secure.
Check your flight status online through our control center.The information varies according to operational adjustments.
Check your ticket by entering the requested information exactly as it appears on your purchase receipt.
Our online service lets you find out the arrival time, duration and operating days of the flight you're interested in.
You'll soon be able to use our Web tool. Until then please feel free to use our call center option.
If your baggage is delayed you can track it with this worldwide tracing system.
Thinking about you and our commitment to you, wegive you an easy way to apply for a ticket refund.
Contract of carriage
Delays and cancellations of flights in Brazil
Terms and conditions Web
Star Alliance Gold Status
10% discount on In-Flight Duty Free
Avianca Golf Tournament
Duty Free on board
right of withdrawal and renouncement
Avianca Sawgrass Mills Alliance
Avianca brasil joins Star Alliance Network
Before your flight
Empty Seat Service
Meetings and conventions
Refunds and cancellations
Conditions for refunds
Cancellations and refunds
Deals Avianca Tours
Discounts for minors
Payment methods South America
Minimum required arrival times
Airport Check In
Web Check In
Corporate social responsibility
Dangerous goods FAQ
Special medical conditions
Traveling with babies
Travel with pets
Passengers with disabilities
Medical guide of the transportation of passengers
How to buy