part of the second edition of the Ibero-American Social Media Awards,
which recognizes the best campaigns and social media management, Avianca was
given the award, for the second consecutive year, for the best company
work and customer service, beating more than 250 brands and 450 social
media management cases.
In the social media
profiles an average of 23,000 cases are serviced per month and users have an
average response time of 42 minutes. During 2012, 331,878 cases were
handled from April.
Learn more about this award.
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