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Save time by checking in when you want to. It's convenient, quick and secure.
Check your flight status online through our control center.The information varies according to operational adjustments.
Check your ticket by entering the requested information exactly as it appears on your purchase receipt.
Our online service lets you find out the arrival time, duration and operating days of the flight you're interested in.
If your baggage is delayed you can track it with this worldwide tracing system.
Thinking about you and our commitment to you, wegive you an easy way to apply for a ticket refund.
If you made a refund request through our website, you can see your case status here.
Flying in Business Class means receiving preferential treatment. For more information on the additional benefits, slide your cursor over the icons displayed in the lower part of the image.
As a LifeMiles member accrue more miles, sent straight to your account. Depending on your destination you will receive bonus miles.
You can check in quickly and easily in our check in areas. Our employees are there to help answer any questions you may have.
In our VIP Lounges you can wait for your flight in style, with the comfort and attention you need according to your requirements: rest, entertainment or work.
When it’s time to board your flight you’ll be ushered through a priority line avoiding normal waiting times.
On international flights you can check up to 2 pieces of 32 kilograms (70 lbs.) each; on flights within Colombia, Ecuador and Peru you can check 1 or 2 pieces with a maximum weight of 32 kgs (70 lbs.).
When you arrive at your destination you’ll find your baggage ready to be claimed, as it will be unloaded from the plane first. We’re always thinking about how to make your journey more convenient.
We offer you a service with a variety of meals and beverages. On all international flights you’ll find a range of main courses, desserts, wines, coffees, spirits and refreshing drinks.