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Special services ​​

We care about giving you a service which meets and exceeds your expectations as well as making your trip easy and stress free. Here you’ll find information about our special services including minors travel, passengers with special needs and transporting your pet.​

  • Pets on board

    If you want to fly with your pet, you can use the pets in cabin transport service or pets as checked baggage service according to your case.

  • Unaccompanied minors​

    We offer assistance and accompany children from 5 to 17 years before, during and after their flight.

  • Special meals​

    We have a comprehensive selection of meals to fit your dietary needs and eating habits. Request this service at least 24 hours before your flight.

  • Passengers with Disabilities​

    We recommend you advise us through the call center, either at the time of booking or at least 24 hours prior to your scheduled departure, to ensure that we have all necessary information.

  • Traveling with infants​

    We know how important it is for you to fly safely with your baby. Learn what you need to take into account before, during and after your flight.

  • Special medical conditions​

    If you're pregnant, have special medical conditions or use a portable dialysis machine, please consult the applicable recommendations for your flight.

  • Oxygen​​

    If you need to take an oxygen concentrator with you, get to know the approved brands, and what you need to do when making the booking, and before and during the flight.

  • Additional seat​

    Find out the when you can request an additional seat next to you to take an instrument, your bags or when you require extra space in your flights.​