Call center

Keyboard Navigation Instructions: Use the Tab key to navigate the website. Use keys Shift + Tab to go back to the previous field. To move from tab to tab, use the arrow keys.​​


  • ​ Call Center in Colombia

    • Barranquilla: (57 5) 330-2030
    • Bogotá: (57 1) 401-3434
    • Cali: (57 2) 321-3434
    • Medellín: (57 4) 444-3434
    • Toll free national number from landlines: (01 8000) 95-3434
    • From cell phones​ in Colombia: (031) 401-3434


  • Call center in Europe

    • United Kingdom: (0 800) 0314-206​

    • Spain: (34 902) 026-655​

    • ​This is the end of the phone numbers for Colombia and Europe. To go to the South America tab use keys Shift + Tab to return to the previous field and move to the tab name.
  • Call Center in South America


    •  Argent​ina: (0 810) 333-8222

    • Bolivia (La Paz and Santa Cruz): (800) 10-8222

    •  Brazil: (0 800) 891-8668
      Brazil TDD Service: (0 800) 891-1684
      TDD (Telephone De​vice for the Deaf). Special service for the hearing impaired.​​​

    •  Chile: (800) 53-6022

    • Ecuador: (1 800) 00-3434
      International routes and corporate checkbooks​ phone: 1800 237 642
      Internal routes and corporate checkbooks​: 59322942800

    • Paraguay:​ (009 800) 511-8222​

    •  Peru
      Lima: (511) 511-8222
      Province: (0 800) 5-1111

    •  Uruguay: (000) 405-1004

    •  Venezuela: (0 800) 284-2622​

    • This is the end of the phone numbers for South America. To go to the Central America and the Caribbean tab use keys Shift + Tab to return to the previous field and move to the tab name.
  • Call Center in Central America and Caribbean


    •  Aruba: (00297) 588-0059

    •  Costa Rica: (506) 2299-8222

    • Curazao: (005 999) 820-2020

    •  El Salvador: (503) 2267-8222

    •  Guatemala: (502) 2470-8222

    •  Honduras:
      San Pedro Sula: (504) 2570-8222
      Tegucigalpa: (504) 2281-8222

    •  Nicaragua: (505) 2276-9982

    •  Panama: (800) 0555 o (507) 206-8222

    •  Puerto Rico: (1 800) 284-2622

    •  Dominican Republic: (809) 200-8662

    • This is the end of the phone numbers for Central America and the Caribbean​. To go to the North America tab use keys Shift + Tab to return to the previous field and move to the tab name.
  • Call Center in North America


    •  Canada: (1 800) 722-8222

    •  The United States: (1 800) 284-2622
      ​The United States TDD Services: (1 866) 998-3357
      TDD (Telephone De​vice for the Deaf). Special service for the hearing impaired.​​

    •  Mexico: (01 800) 123-3120

    • This is the end of the phone numbers for North America​. To go to the baggage Call Center tab use keys Shift + Tab to return to the previous field and move to the tab name.​​
​​​

Baggage Problems

If, upon arrival, your baggage is delayed, lost, damaged or broken, please contact us at our baggage call center where your claim will be processed.

Please remember to keep your baggage receipt which contains a code made up by 2 letters and 6 digits.

Baggage call center

  • Argentina: (0 800) 999-9973
  • Aruba: (00297) 588-0059 option 1-6-3
  • Bolivia: (800) 10-0115
  • Brazil: (0 800) 761-1810
  • Canada: (1 877) 428-4478
  • Chile: (800) 52-0038
  • Colombia: (01 800) 095-8722
  • Costa Rica: (506) 2242-1222
  • Curazao: (005 999) 820-2020 option 1-6-3
  • Ecuador: (5932) 397-8216​
  • Spain: (34 902) 02-6655 option 1-6-3
  • Guatemala: (502) 2470-8220
  • Honduras (San Pedro Sula): (504) 2570-8216
  • Honduras (Tegucigalpa): (504) 2281-8216​
  • The United States: (1 877) 428-4478
  • Mexico: (01 800) 263-0740
  • Nicaragua: (505) 2276-9989
  • Panama: (507) 206-8237
  • Paraguay: (009 800) 511-8225
  • Peru: (0 800) 5-2020
  • Puerto Rico: (1 877) 428-4478
  • Dominican Republic: (809) 200-8532
  • El Salvador: (503) 2267-8224
  • Uruguay: (000) 405-4420
  • Venezuela: (58212) 957-3728
​​