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Save time by checking in when you want to. It's convenient, quick and secure.
Check your flight status online through our control center.The information varies according to operational adjustments.
Check your ticket by entering the requested information exactly as it appears on your purchase receipt.
Our online service lets you find out the arrival time, duration and operating days of the flight you're interested in.
If your baggage is delayed you can track it with this worldwide tracing system.
Thinking about you and our commitment to you, wegive you an easy way to apply for a ticket refund.
If you made a refund request through our website, you can see your case status here.
Please keep in mind each of the following recommendations in order to avoid any inconveniences during the process.
Passengers with a confirmed booking and issued ticket.
Bookings of special services such as: pre-reserved seats and special meals.
The simultaneous check in of up to 9 people.
Tickets in any Class or tickets with upgrades.
Bookings that have to pay a penalty.
Bookings that require some special service such as: passengers with disabilities, unaccompanied minors, pets in cabin and accompanied or unaccompanied deportees.
Codeshare flights with other airlines.
*Web Check In, Mobile Check In or Self Check In Kiosks