Upon request, you'll receive priority service during check in as well as assistance from our team during boarding, to make sure you're at the front of the line and to ensure your safety. You'll receive assistance in transporting your wheelchair, mobility aids, assistive devices and any authorized respiratory apparatus you may have, which we don't count as part of your free baggage allowance.
We ask you to please
- Arrive at the airport as far in advance as possible prior to your scheduled flight departure.
For flights in Peru you must be at the airport counter at least one hour prior to your scheduled flight. If you arrive late you will only be accepted under certain conditions.
Pay close attention to all announcements made by the Airline to be fully aware of your flight status to avoid any possible inconvenience.
- Have all the required travel and immigration documents with you* and also - if necessary- your medical certificate.
- Notify about the condition of the wheelchair or any other permitted aid equipment you may wish to transport as checked baggage. For flights from and to the United States, in single-aisle aircrafts, your wheelchair shall be stored in the cargo hold under DOT approved procedures, provided that you request so with an airline representative at the check-in counter.
*At the check-in module, security and control points, boarding gate and onboard the flight.