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Check your flight status online through our control center.The information varies according to operational adjustments.
Check your ticket by entering the requested information exactly as it appears on your purchase receipt.
Our online service lets you find out the arrival time, duration and operating days of the flight you're interested in.
If your baggage is delayed you can track it with this worldwide tracing system.
Thinking about you and our commitment to you, wegive you an easy way to apply for a ticket refund.
If you made a refund request through our website, you can see your case status here.
See the awards and recognition we have received for our digital channels
Acknowledgement in the “Electronic Commerce and Internet Business Hall of Fame” as winners of the eCommerce Award more than three times.
Recognized in the 2014 Skytrax Awards as "Best Airline" and
"Best Service Team" in Central America and the Caribbean.
Winners of the Colombia online awards in the category of "Best Electronic
Commerce Initiative in Colombia".
Winners of the Colombia eCommerce Award 2014, as the "eCommerce leader in
the tourism industry in Colombia".
Winners of the Latin American eCommerce Award, as the "Leader in
Electronic Commerce in the category of Tourism in Latin America".
Winners of the Latin American eCommerce Award, as the “Leader in Electronic Commerce in the category of Tourism in Latin America”.
Winners of the Colombia eCommerce Award, for “Leadership and support in the development of eCommerce and internet business in Colombia”.
Winners of the Colombia eCommerce Award, as the "eCommerce Company of the Year".