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Save time by checking in when you want to. It's convenient, quick and secure.
Check your flight status online through our control center.The information varies according to operational adjustments.
Check your ticket by entering the requested information exactly as it appears on your purchase receipt.
Our online service lets you find out the arrival time, duration and operating days of the flight you're interested in.
You'll soon be able to use our Web tool. Until then please feel free to use our call center option.
If your baggage is delayed you can track it with this worldwide tracing system.
Thinking about you and our commitment to you, wegive you an easy way to apply for a ticket refund.
Flying in Business Class is to have preferential treatment and enjoy details that only we the experts know how to give you.
If you’re a member of LifeMiles you’ll earn more miles direct in your account. Depending on your destination you’ll receive bonus miles.
You can check in quickly and easily at our airport modules. Our staff is there to help answer any questions you may have.
On international flights you can check up to 2 pieces of 32 kilograms (70 lbs.) each; on flights within Colombia and Peru you can check 1 or 2 pieces with a maximum weight of 32 kgs (70 lbs.).
In our VIP Lounges, you can wait for your flight in style, with the comfort and attention you need according to your requirements: rest, entertainment or work.
When it's time to board your
flight you'll be ushered through a priority line avoiding normal waiting
Our seats have lumbar support, additional reclining and more leg room to give you all the tranquility you need. In our Business Class cabin you'll enjoy more comfort and space to do what you want: rest, read, work or simply enjoy the best in-flight entertainment system in South America.
For your extra comfort our noise-canceling headphones are large and cushioned so you can enjoy your favorite program or content.
We provide you power outlets to
charge your mobile devices, tablets, computers and other electrical
We know that a preferential treatment includes good taste and excellent flavors, that’s why we have an exclusive service of meals and drinks designed by a team of professional chefs, who take into account factors such as the flight duration and time when they prepare your food.
On all our international flights you can enjoy a variety of options
for your main course (choose between 2 or 3), delicious desserts,
exquisite wines and a wide variety of coffees, liquors and refreshing
Remote control features a wide LCD screen and QWERTY
keyboard. You can also
use your remote control to turn your light on and off from the comfort
of your seat or to call a member of the cabin crew.
When you arrive at your destination you’ll find your baggage ready to be claimed, as it will be unloaded from the plane first. We’re always thinking about how to make your journey more convenient.