Browse through the main menu using the Tab or arrow keys; go to each section by pressing Enter; browse through the boxes in the menu using the arrow keys or through each of the options using the Tab key.

Electronic Services​​

Thinking of you and your comfort, Avianca provides you with services and products to cater for your needs. Here you will find an easy and expedite way to make queries, requests and save lots of time in lines.


​​Web Check-In​

Save time by checking in when you want to. It´s convenient, quick and secure. 

​​Baggage locator ​

If your baggage in delayed you can track it with this wolrdwide tracing system. 

​​Flight status​

Check your flight status online through our control center. The information varies according to operational adjustments. 

​​Refunds​ request

Thinking about you and our commitment to you, we give you an easy way to apply for a ticket refund.​

​​Ticket status​

Check your ticket by entering the requested information exactly as it appears on your purchase receipt.

Consult refunds​

If you made a refund request through our website, you can see your case status here.​

​​Check itineraries

Our online service lets you find out the arrival time, duration and operating days of the flights you are interested in.