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​Exchange Program

Enjoy many more benefits doing intelligent business.

Make your Exchange Program reservation. Also, find out what it is, how it works and where you can receive service and support.

Once you have completed your reservation process, the persons that have been authorized by your company must send a request letter to redeem the tickets to Make your request at least 6 working days before departure of your flight.​

The Exchange Accounts Central will send the ticket to the registered email within approximately 3 hours. If you do not receive a response, check the junk email folder or call our support center at (+57-1) 5877700, extensions 20189, 2028 or 2029.

What is the Exchange Program?

It is a commercial agreement between Avianca and its suppliers that generates an exchange of products and services. Its purpose is to broaden and strengthen long-term commercial relations.

What are the benefits of the commercial agreement?

  • Making reservations through our website choosing the Exchange Program option.
  • Exclusive Split* at the call center (option 1-1-8) to make reservations.
  • Specialized and exclusive service from our Exchange Program consultants.
  • As a member of our loyalty program, benefits when purchasing tickets are guaranteed.
  • Broadening commercial relations with our clients, a decisive factor for supplier selection.
*Reservation split.

What can you purchase from our Exchange Program?

  • National and international tickets in our Star Alliance and partner airlines route network.
  • Additional charges for ticket changes.
  • Avianca Tours tourism plans*.
  • Group travel, congresses and conventions*.
  • Deprisa products*.
  • Gift Card*.
*Products valid for purchase in Colombia.

How does the Exchange Program work?

Negotiation and invoicing

  • The process is handled by an Avianca consultant.
  • Definition of a percentage or fixed amount for the invoicing exchange filed with Avianca.
  • Apply the exchange balance on the Avianca application.

Exchange redemption process

  • Making reservations through or our call center.
  • Sending a reservation via email to the exchange central.
  • Issuing the ticket and deducting the value of the reservation from the exchange balance.

Service and support

Call Center

For reservations, call our call center (option 1-1-8) for 24-hour service.

Exchange accounts central

Service in Bogota, Colombia.

Hour service hours are Monday through Friday, between 8:00 and 18:00. Saturdays between 9:00 and 12:00 m (Colombian time). There is no service on holidays, according to the Colombian calendar.

Phone: (+57-1) 5877700 extensions: 2019, 2027, 2029.

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