Browse through the main menu using the Tab or arrow keys; go to each section by pressing Enter; browse through the boxes in the menu using the arrow keys or through each of the options using the Tab key.

Special Baggage

To provide you a better service, we allow some special items to be transported that can be used by you​ during the trip. The following items are considered part of the free baggage allowance and can be transported as such.

Baby items: strollers, child restraint seats

  • If you paid a full infant fare, which corresponds to the same value for an adult fare, you are allowed to use a special car seat for transporting babies, as long as it can be adjusted to fit the aircraft seat.​


  • A small baby stroller can travel in the passenger cabin if there is space to store it, otherwise if there is no space it will be accepted as checked baggage and it must be protected in a plastic bag.


  • Baby carriers cannot be used during take-off or landing.


Below we explain the conditions and recommendations for transporting them:



Umbrella type stroller

We recommend using this type of stroller.

You can take it to the boarding gate where you'll have to check it.​

It is exempt from baggage charges, as long as you fly with an infant.​

Fully collapsible stroller, weighing less than 20 lbs. / 9 kg

You must check it at the check-incounter or the boarding gate.

It is exempt from baggage charges, as long as you fly with an infant.

You may not take it on board the aircraft.

Strollers from 20 lbs./9 kg up to 50 lbs./ 23 kg and/or with total dimensions exceeding 158 cm/62 linear inches up to 230 cm/90 inches


We suggest you do not transport them to prevent them being damaged. Baggage compartments are not designed to transport them.You must check-in at the airport counter and in the following cases, additional charges will apply:For over-sized luggage: if the total dimensions exceed 158 cm/62 linear inches up to 230 cm/90 inches, but do not exceed 20 pounds/9 kg.
 - As an Extra Piece: If they weigh between 20 lbs./ 9 kg up to 50 lbs./23 kg with total dimensions up to 230 cm/90 linear inches. The charge applies according to the region of the flight.You may not take it on board.

Orthopedic devices: wheelchairs, gurneys, walkers and crutches

  • Wheelchair in use: A wheelchair that is being used (out of its box, being used by the passenger) may be taken in addition to the 2 pieces of their baggage allowance without charge.
  • Wheelchair as baggage: A wheelchair that is not being used, but is required by the Passenger at the destination city, can be taken in addition to the 2 pieces of their baggage allowance without charge, but it will be subject to weight and size limitations, as is any normal piece of baggage.

    If a passenger is traveling with 2 wheelchairs, they can take can take them in addition to the 2 pieces of their baggage allowancewithout charge.


Musical Instruments

Defined as guitars, drums, trumpets, among others.

​As carry-on baggage:

Must be properly packaged. Only musical instruments that can be safely accommodated in the aircraft bins will be accepted, eg.: guitar, trumpet, violin, among others. They must comply with the Carry-on baggage policies.

Musical instruments can also be checked as an extra piece of baggage, in addition to the Free baggage allowance, subject to space (see additional baggage charges). 

If the passenger has Excess baggage and checks a musical instrument as one of their free pieces, this will be subject to oversize and/or overweight charges.


Instrument with an assigned seat:

If your musical instrument does not meet the policies set forth for carry-on baggage, you must purchase an additional seat through Sales Offices, Call Center or travel agencies. By acquiring this service, you have the following advantages:

  • You may transport your instrument in a complementary seat in the same cabin on which you are travelling.
  • You are entitled to travel with more baggage, corresponding to the additional ticket you purchased.

In order to transport your musical instrument in an additional seat, you must meet two conditions:

  • Strap in the item, which must be inside its original packaging, using the seat belt.
  • Your musical instrument must not exceed the following dimensions:

Maximum weight: 75 kilograms / 165,3 lbs.

Maximum height: 203,2 centimeters / 80 inches.

If you do not purchase an additional seat, these elements will be transported in the airplane’s hold as free baggage allowance.

Works of art

  • You must transport antiques and works of art either as carry-on baggage under your sole custody and responsibility, (if and when they comply with cabin weight and size restrictions) or using a freight company. The airline's responsibility is limited unless they have been declared.

  • We reserve the right to refuse to transport this type of baggage, when you refuse to sign a Limited Responsibility form, warning you that due to the nature of the item or baggage it cannot be sent as part of the free baggage allowance but must be sent via a freight company.

Excludes flights to or from the United States; the regulations may vary by country and can be changed by the authority of each country at any time and without prior notice.



Firearms and ammunition

The transportation of weapons of any kind is not permitted
under any circumstances within the passenger cabin of any aircraft.

You can only transport firearms and ammunition in the aircraft hold, subject to full compliance with the policies established in the Avianca Aviation Security Manual and Avianca Dangerous Goods Manual Chapter 5, Transportation of Special Cargo, Page: 5-71.

You must declare any firearms at the Colombian National Police Armerillo (site designated by the police for receiving arms and ammunition) at each airport.

If the weapon does not reach its destination on the same flight the passenger can proceed with the compensation process if applicable.

On domestic flights

The procedure for transporting firearms is controlled by the División Conformidad Regulatoria de Controles [Division of Regulatory Compliance Controls].

On flights within Ecuador

The transportation of firearms is under the responsibility of the Directorate of Aviation Security and Prevention.​ 

On international flights

On international flights, only sporting and/or collectable firearms can be transported following prior agreement with the airline.

Flights between Bogotá and London

No weapons of any kind are allowed to be transported in the hold on this route.



It’s important to note the regulations applying to food depend on each country. That said we list some useful points to keep in mind when you travel:

  • If you are going to transport food, we suggest you take small and properly packed amounts within your Free baggage allowance and do not take them as additional pieces subject to space restraints as they could take up to 4 days to arrive if it is a domestic flight and up to 8 days if on an international flight.
  • Some foods must be declared on customs forms on arrival, so you should check what foods are on those forms. Otherwise, you could be fined by customs agencies (in the United States up to USD 1,000).
  • Please note that in Arequipa the entry of fruit is restricted due to anti-fly controls, issued by the Agricultural Health Service​ (SENASA).​

Poorly packaged baggage

This type of baggage is permitted provided the Passenger signs a waiver form and accepts the limited liability of the Airline.


Electronic items

These items must either be transported by the passenger in their Carry-on baggage (if and when they comply with cabin weight and size restrictions) under their sole custody and responsibility, or by a freight company. The airline's responsibility is limited unless they have been declared.

Cremated remains

  • Anyone traveling with human ashes must take the cremation certificate and the original death certificate with them.

  • The urn must have been hermetically sealed by the funeral home. The urn must go through an X-ray machine at the check in counter (if security can check the contents of the urn it can be transported in the cabin). Only urns made of wood, plastic or marble are allowed in the cabin.

    Cremated remains are part of your Free baggage allowance and you don’t have to pay anything extra to transport them.