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Pets on board​

If you want to bring your pet with you on your next flight, you can use the cabin transportation or cargo transportation service, depending on the case.

Recommendations:

  • Request this service at our call center when you make your air reservation and up to 24 hours prior to departure of your flight. This service is subject to availability, the number of pets allowed in each aircraft is limited. 
  • Save time and purchase the service in advance to transport pets in the cabin at our sales offices or travel agencies. Purchase it when making your reservation or 24 hours prior to departure of your flight.
  • In Colombia, Mexico, Argentina, Spain and Great Britain you may also purchase this service in advance through our call center.
  • You must comply with the sanitary requirements at the origin, connections and destinations, as applicable, and carry the sanitary inspection certificate issued by the authority of each country.
  • The service fee applies only per segment.
  • The fee varies according to the country from where and to which you are flying.
  • The service does not apply to reservations with partner and/or codeshare airlines; it only applies between TACA Internacional, Lacsa, TACA Peru, Avianca and Aerogal.

What to keep in mind

  • We accept dogs and cats and in domestic flights in Colombia small ornamental birds are accepted.

  • We do not transport, neither in cabin nor in the baggage hold, live exotic birds, protected or endangered species.

  • You can travel with your pet as carry-on baggage as long as there is enough space to fit the pet container under the seat in front of yours.

  • Service is available for all routes except for transoceanic (Flights to Spain or to the United Kingdom).

  • You must furnish the carrier to transport your pet. In case you don't have one, we've carriers for sale, subject to availability. Right now we don't have carriers for sale in domestic flights within Ecuador.

  • Your pet must remain inside the bag during all the stages of the flight.

  • For more information on some of the sanitary requirements for pets, go to tab: Travel permissions.

  • Animals must always have a collar, leash and muzzle (except if the morphologic characteristics prevent the latter) during their time at the airport and outside their container. 

  • For domestic flights in Colombia, you must present the vaccination ID or certificate, signed by a veterinarian indicating the professional license number.


infographic pets

We accept only one bag and one pet inside the cabin per Passenger, always complying with the corresponding indications.

Weight of the pet (including case)

Pet carrier dimensions

10 kilograms (22 pounds)
Height of the pet: 20 centimeters​

90 cm (35 linear inches)
Length: 40.6 cm + width 27.9 cm + height 20.3 cm (Length 16 linear inches + width 11 linear inches + height 8 linear inches)

Only soft carriers are accepted, as long as they can be fit under the passenger seat and comply with the dimensions provided above.

Service restrictions​

  • Cats and dogs of under 8 weeks of age are not accepted, as their size makes them more prone to dehydration during the transport. Please keep in mind that the minimum required number of weeks of age allowed for the entry to a given country may vary according to regulation set at the destination. Therefore, we suggest researching all of this information beforehand.

Keep in mind

  • Pets may only be transported in the baggage hold if they comply with the following conditions:
  • Length of the flight Maximum weight of the pet*

    ​Less or equal to 4 hours

    ​20 kilograms

    ​From 4 to 5 hours​

    10 kilograms

    *Does not include weight of the container.

  • We accept cats and dogs.
  • We do not transport live exotic birds, protected or endangered species in the cabin or in the baggage hold.
  • Service is not available on flights operated by Embraer​.
  • If your flight has a connection or if you have more than one flight to arrive to your destination, each one of these segments may not exceed 4 hours when the pet does not exceed 20 kilograms or from 4 to 5 hours when the pet does not exceed 10 kilograms (does not include the weight of the container).
  • Dogs and cats younger than 8 weeks are not accepted as checked baggage, because, due to their size, they are more vulnerable to dehydration during flight. Keep in mind that the minimum number of weeks allowed for entry of a pet into a territory may vary in accordance to the regulations set forth by the destination country; thus, we suggest you get informed first.
  • Dogs of breeds considered dangerous or aggressive are accepted as checked baggage with the following conditions:
    • The breeds allowed considered dangerous or aggressive with a height of 35 cm or more must travel in the baggage hold and in a container with metallic walls. The container will not be opened during the flight; thus, it must have devices manufactured with non-toxic materials that allow feeding and hydration of the animal.
    • If, for any reason you do not wish to transport your pet in the container with metallic walls, it is mandatory, without exception, that the animal use a basket muzzle.
    • You must consult and comply with the requirements set forth for import and export required at each destination country.
    • Keep in mind that, although the airline accepts transportation of pets of dangerous breeds, sanitary regulations in each country may restrict entry of the animal and the Airline is not responsible for further actions from the sanitary authority.​
  • For flights operated by A330 and Boeing 787, pets on storage are allowed up to 46 kg of weight (including the weight of the container) and there is no restriction of time of flight. 
  • Only one animal per container may travel.
  • The size of the container must allow the pet to stand, turn and lie down easily and naturally at any time.
  • Weight of the container must not exceed 10 kilograms.​

Special considerations

For the safety of your pet, dogs and cats’ breeds that are brachiocephalic (with very narrow nostrils) are not allowed, because they are susceptible of suffering asphyxia and respiratory problems when they are exposed to stress or heat.

If your pet does not have this condition you may transport it, even if it is part of the list of breeds that are predisposed to suffer from this condition. You only need to submit a certificate signed by a veterinarian and sign a document at the airport that certify that your pet does not have that syndrome.


Dogs and cats’ brachiocephalic breeds that we do not transport

Dogs’ breeds

​Boston Terrier

Bouledogue français

Bulldog

Bulldog Francés

Bulldog Inglés

Brussels Griffon

Cavalier​ King Charles Spaniel

​Chin​

Chinese Shar Pei​

​Deutscher Boxer Boxer​​

Doguillo​

​Dogue de Bordeaux

​Dogo de Burdeos

​English Toy Spani​​el

​​French Bulldog

​Griffon belge

Grifón Belga

​​Grifón de Bruselas

​King​ Charles Spaniel

​Pekinés

​​​Pekingese

​​Petit Brabançon​

​​Pug

Spaniel Japonés

​​​Tibetan Spaniel Spaniel ​

​​Tibetano​

 


Cats’ breeds

​Burmese​​

​Exo​tic Sh​orthair

​​​Himalayo

Persa​​




Flights within Colombia and Ecuador​

  • We accept cats, dogs and fighting cocks (although bird transportation services are not available to the interior of Ecuador).
  • For flights with destination Galapagos Islands (Baltra and San Cristobal), within Ecuador, transportation of pets is not allowed. Nevertheless, this service is admitted in flights that leave the Galapagos Islands (Baltra and San Cristobal) to any other destination in Ecuador.
  • The allowed races considered aggressive are American Staffordshire Terrier, Bull Terrier, Canary Mastiff, Doberman, Argentine Mastiff, Bordeaux Mastiff, Brazilian Mastiff, Neapolitan Mastiff, Pitbull Terrier, Rottweiler, and Japanese Mastif.









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In cabin

Flights​​​

​Fare*

​From / to United States and Canada​

USD 125

Rest of international routes​

USD 100**
USD 125***

Domestic Peru​

USD 30**
USD 20***

Domestic Colombia​

COP 50.000**
COP 60.000**​*

Domestic Ecuador​

USD 20

Within Central America

​USD 75

​Domestic Honduras and Guatemala

​USD 20


*Plus any applicable taxes.

**Applies for tickets issued until April 02, 2017.

***Applies for tickets issued as of April 03, 2017.​


Checked baggage 

Up to 20 kg ​(44 lb)

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Flights​

​Fare*

​Within Colombia

COP 150.000

​Within Peru

USD 60

​Within Ecuador

​USD 20**
USD 30***

​International

​USD 125**
USD 150***

​From / to United States and Canada​

USD 125**
USD 150***

​Within Honduras and Guatemala

​USD 30

​Within Central América

​USD 100

Between Colombia and Europa with conection​(both ways)

USD 200** EUR 150** GBP 120​**
USD 250*** EUR 235*** GBP 200***

Up to 32 kg (70 lb) 

​​​Between Colombia and Europa without conection​ (both ways)​​

USD 400** EUR 290** GBP 240**
USD 250*** EUR 235*** GBP 200***

​​​Within Colombia)​​​

COP 180.000**
COP 150.000***

Up to 45 kg (100 lb) ​​

​​​Between Colombia and Europa without cone​ction​ (both ways​​​

​USD 600** EUR 500** GBP 360**
USD 250*** EUR 235*** GBP 200***

​​​Within Colombia​​

COP 220.000**
COP 150.000***


*Plus any applicable taxes.

**Applies for tickets issued until April 02, 2017.

***Applies for tickets issued as of April 03, 2017.​

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Keep in mind

  • Transportation of pets as baggage to Barbados is restricted by disposition of the Ministry of Agriculture and Rural Development of this country. Cats and dogs always travel to Barbados as checked baggage; the passenger who travels with this kind of animals must go through customs at their arrival, where the pet will be examined, in the Animal Reception Center, to approve their entry into said country.
  • The service is not available for flights from and to London because of the restrictions imposed by the Animal Reception Center.
  • Transport of live animals to Galapagos Islands is not accepted.
  • By regulations in the islands of Aruba and Curacao, entry of pets and groceries is prohibited. This restriction does not apply for roosters.​

If you travel with dogs and cats

  • All passengers who wish to enter dogs and cats of 4 months of age or older to Porlamar (Margarita Island) must present the rabies vaccination certificate of the pet, issued by a veterinary doctor and with a validity of a year.
  • If you travel to within the European Union, you must have the European passport for animal pets’ transportation (vaccination card). Keep in mind that you must identify your pet with a sticker and vaccinate it against rabies before the trip.
  • For travel to the United Kingdom, Ireland, Malt, Finland and Norway, you must treat your pet with​ praziquantel between 48 and 120 hours before the flight.

If you travel with birds

  • You shall need the Internal Mobilization Guide issued by ICA at their offices in Colombian airports.
  • We do not transport, in the cabin or in the baggage hold, live exotic birds, protected or endangered species.

If you travel to international destinations

  • You must comply with the requirements required at each territory:
    • Certificate of Sanitary Inspection, issued by the agricultural authority of the country of origin. To obtain it, present the original document and copy of the health certificate with breed, sex and age of the pet (this document must be issued by a veterinary doctor).
    • Photocopy of the valid vaccination card in accordance to the age and species of the animal.
  • The validity of the Certificate of Sanitary depends on the authority of each country; in the case of ICA, in Colombia, it is valid for 24 hours.
  • Keep in mind that before starting your trip, you must be informed on the sanitary requirements to fly with pets to your destination.

Learn about some overall conditions to travel with pets to the following countries:

S​pain​

Passengers who travel to Spain with pets must consider the following:

  • Passengers coming from any country to Spain, who wish to transport dogs and cats during the flight, must carry the European Passport for transport of pet animals or the vaccination card of the animal. The document must be issued by a veterinary doctor, endorsed by the competent authority, and certify that the animal complies with the requirements indicated below:
    • A valid rabies vaccine has been administered to the animal.
    • If necessary, the animal has had preventive sanitary measures applied for other illnesses.
  • It is necessary that dogs or cats may be identified through electronic systems. It is considered that they comply with this requirement if the animals are provided with:
    • Electronic Identification System (transponder):it is a passive read-only radiofrequency identification device. it must be ISO 11784 compliant, use HDX or FDX-B technology and be read by a reading device compatible with ISO 11785. If you do not have any of these electronic systems, provide the way in which the identifier shall be read.
    • Regardless of the animal identification system used, you must ensure that it has the name and address of the pet’s owner.

Colombia

To travel to Colombia with dogs and cats you need:

  • Original Sanitary Certificate: it must be issued by the official sanitary entity of the country of origin, have maximum validity of 10 calendar days and be sealed and signed. This document must prove that the pet:
    • Was submitted to a clinical test and is free from contagious and parasite diseases.
    • Does not have recent wounds or in the process of scaring.
    • Has a valid vaccination schedule.
      • Is suitable to be transported.
​​Species, identification, breed, sex, age and fur of the animal must be indicated in this certificate. Also, internal and external anti-parasite treatment of the pet, with duly authorized products in the country of origin must be certified.

  • ​For transportation of small birds you must process a request for mobilization or permit with the Cuencas Regional Autonomous Corporation of the Black-Nare Rivers (CORNARE) before your trip.
  • For trips to international destinations, you must comply with the requirements of each country. In this case, please attach the Certificate of Sanitary Inspection, which is issued by the agricultural authority of the country of origin (country of origin is understood as the place where the flight begins). One of the requirements to obtain the Certificate is a document in which a veterinary doctor exposes the general health condition of the animal and in which their breed, sex and age are specified; copy of the valid vaccination card of the pet in accordance to their age and species must be attached.
  • Certificates of Sanitary Inspection – issued by the authorities of each country for pet transportation on international routes – may have costs that must be assumed by the passenger.
  • You must also present the pet for proper inspection. The validity of the Certificate of Sanitary Inspection depends on the authority of each country, in case of ICA in Colombia it as a validity of 24 hours.
  • As from February 17th of 2006, every pet (dogs and cats) 4 months or older, that are going to enter Porlamar (Margarita Island) must present a rabies vaccination certificate, issued by a veterinary doctor, valid for one year.
  • On national flights, aggressive breeds (American Staffordshire Terrier, Bull Mastiff, Doberman, Bull Terrier, De Presa Canario, Rottweiler, Staffordshire and Japanese Tosa), 35 cm tall or more, must travel in the baggage hold in a metallic container.

Panamá

Passengers who travel to Panama with pets must consider the following:

  • Pets with destination Panama, require the certificate of good health of the animal issued by the sanitary authority of the place of origin and notarized before the Consulate of Panama of the country of origin.

  • You must present the Export Certificate for small species issued by the Sanitary Authority of the country of origin, in which there is proof that it is vaccinated against rabies.

  • You must notify the arrival of the pet(s) three days in advance, completing the request for Home Quarantine form, which may be found at email cam@minsa.gob.pa.

  • The Quarantine Department of Panama, in charge of control of entry of pets to that country, is available at the Tocumen airport, Monday through Friday from 8:00 a.m. to 11:00 p.m. On Saturdays, Sundays and holidays, pets may be accepted, nevertheless, passengers must be informed that they will remain in the Airport kennels, and a Veterinary Doctor from the Quarantine Department must be contacted, who will come to the airport, this service has a USD130 fee per animal and must be paid in cash. If for any reason you cannot cover the cost, you must leave the pet at the Quarantine Department until Monday when the doctor returns and carries out the corresponding procedure for entry of the pet to Panama.

Perú

  • Health certificate
  • Vaccination certificate in the form of the Health Physicians Collegiate (light blue form).

Legal restrictions by breed

According to Article 108-E of Chapter XIII of Law 746 of July 19th, 2002, given the high danger level, "the importation of Staffordshire Terriers, American Staffordshire Terriers, American Pit Bull Terriers or of canines that are the product of cross-breeding/hybrids of these breeds is prohibited into Colombian territory".

If the pet was born in Colombia, it can be taken out of the country, as long as the owner processes the corresponding permit allowing it enter again.

Service and Emotional Support Animals

 
  • Accepts dogs as Service or Emotional Support Animals.
  • Arrive 3 hours prior to the scheduled flight departure. Listen to all the flight announcements about the status of the flight made by the Airline to avoid any issues.
  • Have all the legal and immigration documents at hand so they can be presented on request*, including, where necessary, the medical certificate.
  • Inform us of any permitted support equipment/device you want to transport in the aircraft hold.

*At the check-in counter, security and other controls, boarding gate, in-flight.

 
Support dogs



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Guide or support dogs

 

Animals that are specially trained to accompany persons with disabilities are allowed without a case in the cabin, as long as their master is in full control of them at all times.

These animals do not count as live animal transport. It is understood that these animals are trained to carry out their physiological needs at determined times and places.

Passengers don't have to pay an additional charge for the transport and weight of their guide dog as they are counted as part of their baggage allowance. There is no limit to the number of guide or support dogs allowed in the cabin.​

Emotional Support Dogs



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Emotional Support Dogs

If you are travelling with an emotional support animal, you must present a document certifying that you have a recognized emotional or mental disability, and that you need its company during an air segment and/or for the activities you will be performing at your destination. 

A mental health professional or physician must provide this certification in letterhead, specifying the date and location of issue, including the reasons why you must travel with the animal and the type of license of the physician or mental health professional. The document must be issued at most one year prior to the flight’s departure. 

For security reasons, if you are travelling with a service animal you may not seat at seat located at the emergency exit. ​

Search and Rescue dogs




Search and Rescue dogs (K, B Y R)

Search and rescue dogs can travel when identified by breastplate, microchip and certificate. They can travel in the cabin at the feet of their guide if they have been properly identified and are wearing their uniform. The dog must also wear a collar and a double leash. These animals are not classified as 'live animal transport'.


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