​Airport Check In 

Check in on arrival at the airport taking into account the times set for national and international flights. All you need to do is go to one of our counters with all the required documentation and in minutes you’ll have your baggage checked and your boarding pass.



Make sure your baggage does not contain any prohibited items before the Check In, to avoid any issues and delays.


For international destinations you must be at the counter a minimum 3 hours prior to the scheduled flight departure. For domestic destinations you must be there 1 hour before.


Have your ID or migration documents (if applicable) at hand.


If you’re a member of our frequent flyer program, present your LifeMiles​ card so you can accumulate more miles. 

If you haven’t checked in using other methods, you’ll receive your boarding pass where your flight number, seat number, boarding gate number and boarding time will be shown.

For Colombia, find out which routes that operate in the Puente Aéreo Terminal (T2) and in El Dorado International Airport (T1).​​​

Find out where our services are located at Heathrow Airport using the map below.