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Save time by checking in when you want to. It's convenient, quick and secure.
Check your flight status online through our control center.The information varies according to operational adjustments.
Check your ticket by entering the requested information exactly as it appears on your purchase receipt.
Our online service lets you find out the arrival time, duration and operating days of the flight you're interested in.
You'll soon be able to use our Web tool. Until then please feel free to use our call center option.
If your baggage is delayed you can track it with this worldwide tracing system.
Thinking about you and our commitment to you, wegive you an easy way to apply for a ticket refund.
Make sure you have all the required documents according to the specific immigration regulations and requirements for your destination country, before you start your trip.
We show you what documents you need to provide the airport authorities.
Read our recommendations for when you have a scheduled stop in a country which isn't your final destination.
If you're an international passenger visiting Colombia, and are thinking about doing some shopping while in the country, find out all the items with a 100% Sales Tax refund in this useful list.
Get to know
the information you need to provide the U.S. authorities.
Some countries require
airlines to use insecticides in their aircraft cabins. We've got all the
information you need to know about this subject so you're can travel
with complete peace of mind.
Get to know the laws and regulations for minors
departing from Colombia, Mexico and Peru.