General Information on Usage and Access Conditions at www.avianca.com

Welcome to www.avianca.com, the website of airlines Aerovías del Continente Americano S.A. Avianca, a commercial corporation incorporated in the Republic of Colombia, and the airlines of Grupo Taca: Taca International Airlines S.A., incorporated in the Republic of El Salvador, Líneas Aéreas Costarricenses S.A. Lacsa, incorporated in the Republic of Costa Rica, Trans American Airlines S.A., incorporated in the Republic of Peru, Aviateca, S.A., a company incorporated under the laws of Guatemala, hereinafter individually and collectively “The Airlines”, acting under their own commercial brand or under the commercial brand AVIANCA.

For the purposes of the information herein, "User" shall be understood as any person that visits www.avianca.com.  Through this web page, the User shall be able to access websites www.deprisa.com, www.lifemiles.com, www.programapreferencia.com, www.aviancaservices.com, www.aviancacargo.com, www.tacaregional.com, m.avianca.com, m.taca.com, compra.avianca.com, serviciosenlinea.avianca.com and when accessing said pages the User shall adhere to the access and usage conditions of each. Each of these websites contains the terms and conditions that are applicable to the products and services presented therein.

The information included in www.avianca.com has been prepared for the purposes of informing the User about The Airlines, as well as the products and services that they offer over the Internet.

In case of any errors, due to unsuitability, lack of clarity or the expiration of the validity terms for the information, or if there are any questions about the information disclosed herein, we gratefully ask the User to send a message to contactenos@avianca.com.

On some occasions, www.avianca.com may contain references to websites or links other than those mentioned above to third parties not associated with The Airlines (Linked sites).  In said case, The Airlines are not responsible for the information content nor the goods and/or services and/or products offered on said Linked sites. All links have the sole purpose of providing the User with more information about existing services in the market, that we believe can be useful but do not entail any commercial offer of said services by The Airlines and the eventual hiring of said services shall be carried out under the sole responsibility of the User.

All of the services and products described, offered or sold at www.avianca.com are subject to applicable regulations according to their nature and the terms and conditions, including usage conditions and restrictions, established by The Airlines or by the companies that provide them and are under the rules applicable in the countries where The Airlines operate, and in particular the air transportation services are subject to The Airlines' Transportation Contract, which is available to the User at www.avianca.com for reference purposes.

The Airlines reserve the right to change the access and usage conditions of www.avianca.com at any moment, without prior notice, as well as to modify or remove products and services offered on said website, and remove the links to third-party products and services to which they refer.

The Airlines may offer special rates and conditions on said rates for the acquisition of products and services exclusively through www.avianca.com, thus the respective rates and rate conditions shall so indicate. All published rates are subject to change without prior notice.

The Airlines do not guarantee the validity of any rate as long as the purchase has not been confirmed via e-mail, after the issuing bank and/or credit card franchise has accepted and confirmed the validity of the transaction.

In the case of promotional rate and rate condition offers for products and services exclusive to The Airlines through the website www.avianca.com, they shall be considered as offers made to undetermined persons and shall be valid for the term stated in the promotional offer and shall be mandatory after their expiration only with respect to the Users that have acquired the products and services. The Airlines reserve the right to withdraw these offers from the public at any time.

The treatment of the information and personal User data shall be carried out according to The Airlines' General Privacy Policy available at www.avianca.com​.

Access and Usage Conditions

IMPORTANT: The products and services offered on these websites may only be acquired by persons of legal age, according to applicable regulations. Children and adolescents who are minors may be users of the products and services we offer, as long as they act through or are duly authorized by their parents or legal representatives.

A. Free nature of access and usage of www.avianca.com

Access to www.avianca.com is free for the User and does not require registration or subscription. Notwithstanding, the use of some of the services such as the purchase of a ticket, can only be done via the User's subscription or registration, as stated at the moment in which they wish to access these options.

The Airlines reserve the right to suspend and/or terminate the rendering of the access service to www.avianca.com at any moment and without prior notice. When reasonably possible, The Airlines shall give prior notice about the termination or suspension of the access service to www.avianca.com.

For an optimum navigation and user experience the suggested browsers are:

  • Internet Explorer: 8.0 upwards
  • Chrome: 19.0 upwards
  • Safari: 5.0 upwards
  • Firefox: 9.0 upwards

B. Obligation to make proper use of www.avianca.com and the products and services offered.

The User commits to using this website and the products and services offered herein in accordance with the law, decency and good customs and with the General Access and Usage Conditions of www.avianca.com.

The User shall be held responsible for damages and losses that may be incurred by The Airlines or any third party due to the improper use of www.avianca.com and the information contained therein. The following list includes but is not limited to activities considered as improper use:

  • Reproducing, copying or distributing the information for commercial purposes partially or in full.
  • Transforming or modifying the information in the stated websites.
  • Deleting, avoiding or manipulating copyrights and other data that identifies and individualizes www.avianca.com or the titleholders incorporated in the content, as well as the technical protection devices, digital fingerprints or any information access mechanisms.
  • Using the content in www.avianca.com or the services offered therein for sending advertising, communications for the purposes of direct sales or any other type of commercial purpose.
  • Using the information to send unsolicited messages directed at multiple persons, independently of its purpose, etc. 
  • Providing false or incorrect data that may cause errors or damages to The Airlines or third parties.

The Airlines reserve the right to deny or remove access to www.avianca.com and/or the services and products offered herein, at any moment and without the need for prior notice, Users that do not comply with the conditions established herein or particular applicable conditions.

C. Methods of Payment

The methods of payment authorized on www.avianca.com for the acquisition of our products and services are subject to compliance with credit card sales security standards in a remote sales channel under the PCI DSS standard (Payment Card Industry Data Security Standards). The Airlines reserve the right to modify and/or substitute these methods of payment at any moment and at their full discretion, without prior notice.

For transactions made on www.avianca.com, The Airlines use electronic data transfer and encryption protocols and security certificates issued by recognized certification authorities in the market such as VeriSing Class 3 Extended Validation SSL SGC CA. We have a secure server under the SSL (Secure Socket Layer) protocol so that the information that is received is transmitted encrypted to ensure its protection.

In order to verify that they are in a protected environment, the User must ensure that a letter "s" appears in the navigation bar "https"://. For more information, visit our section explaining the details on Why is it safe to buy in Avianca.com.

 

 

Users can also see the details of our in-person and online payment methods through this site.



Technical suitability, Accuracy, Suitability, Currency and Usefulness of the Information

1. Exclusion from guarantees and responsibilities for the technical suitability of the services rendered by The Airlines through the website: www.avianca.com

The services rendered through www.avianca.com are not guaranteed to be free of viruses or other elements that may cause alterations in the User's information system (software and hardware, or electronic documents and files stored therein) and therefore The Airlines do not assume any liability for damages and losses to the User, whatever their nature, that may originate from said events. The User shall be obligated to take precautions to protect their information system.

The Airlines shall use hardware, software and telecommunications technologies available on the market, to seek to ensure the integrity and availability of the information supplied by them and the User. Likewise, electronic data encryption and transfer protocols that are recognized in the market as safe shall be used.

The Airlines do not guarantee the availability and continuity of the uninterrupted operation of www.avianca.com. When reasonably possible, The Airlines shall notify interruptions in the operation of said web site ahead of time.

The Airlines do not assume any liability whatsoever for the lack of availability or operational continuity of www.avianca.com.

2. Exclusion of guarantees and liability for offer or sale of services by third parties through www.avianca.com

In some cases, in order to facilitate the acquisition of products and services by the User that may be complementary to the products and services offered by The Airlines or in order to offer them other types of commercial transactions, The Airlines may allow third parties using www.avianca.com to offer or sell their own products and services. In these cases, The Airlines do not guarantee the technical suitability, accuracy, suitability, currency and usefulness of the information and online services offered and rendered by said third parties nor do they assume liability for them. The Airlines will take reasonable care to select and authorize third parties to use the www.avianca.com website for offering and selling their services, which shall be done under the terms and conditions established by said third parties and without compromising the responsibility of The Airlines.

3. Exclusion of guarantees and liability for the services and content hosted outside www.avianca.com.

The website www.avianca.com provides the User with technical link devices (such as links, banners, buttons, directories and search tools) that allow access to other website belonging to, or handled by third parties (hereinafter Linked sites).

The installation of Linked sites is done for the sole purpose of facilitating the User with the search and the access to the information available on the Internet. This possibility of accessing Linked sites does not constitute an offer by The Airlines to render the services offered by said sites directly or through representation by third parties. The Airlines also do not control, approve or monitor, or assume the products, services, content, information, data, files and any other type of material on said Linked sites as their own.

The Airlines do not guarantee the technical suitability, accuracy, sufficiency, currency and usefulness of the information nor do they assume any type of liability for damages and losses of any kind due to:

  • The operation, availability, accessibility or continuity of the Linked sites.
  • The maintenance of services, content, information, data, files, products and any type of material existing on Linked Sites.
  • The rendering or transmission of services, content, information, data, files, products and any type of material existing on Linked Sites.
  • The quality, reliability and usefulness of services, content, information, data, files, products and any type of material existing on Linked Sites.
  • Viruses or other third-party elements that may cause alterations in the User's information system (software and hardware, or electronic documents and files stored therein) and therefore The Airlines do not assume any liability for damages and losses to the User, whatever their nature, that may originate from said events.

4. Exclusion of guarantees and liability for the use given by the User of the website www.avianca.com and its services and content

The Airlines do not control, nor assume any obligations to control the User in the use of www.avianca.com and its services and content.

Particularly, The Airlines do not guarantee that the User uses the website www.avianca.com, the services and content, in accordance with the conditions established herein and, in under the particular conditions may be applicable, nor that the usage is diligent and prudent.

The Airlines do not verify, nor do they assume the obligation to verify, the identity of the User, the veracity, validity, suitability and authenticity of the data that the User provides about his or herself and therefore is excluded from any liability for damages and losses of any kind that may be due to the use of the services, undue use of passwords and the use of content by the User, or that may be due to the lack of veracity, validity, suitability or authenticity of the information that the User provides about themselves and particularly, although not exclusively, for the damages and losses of any kind that may be due to identity theft by third parties carried out by the User in any kind of communication made through www.avianca.com.

Intellectual Property

All of the rights to the content of www.avianca.com and the websites, including, without being limited to, the design, banners, forms, graphic texts, symbols, brands, slogans, commercial names, commercial markings, logos, icons, images, audio and video files, and software (in general the content) and other elements that comprise the website, are the property of The Airlines and/or their content providers, as well as the designs that appear on this website owned by companies related to The Airlines, the conditions established herein shall also be applicable and shall be regulated by the international laws on intellectual property.

All of the software used on the websites is the property of The Airlines and/or their software suppliers and can be used as a tool for purchases and/or communications, or as a source of information. The User may not use the information found on www.avianca.com for commercial purposes other than those relating to the knowledge and/or acquisition of products and services. Any other use, including the reproduction, modification, copy, publication, distribution and/or transmission, be it partial or in full, of the Content in www.avianca.com and/or the Websites, is strictly prohibited.

Using framing techniques to introduce any commercial brand, logo or other information, be it protected or not by copyright (including images, text, page designs or formats) is also prohibited without the corresponding prior consent in writing by The Airlines. The use of meta tags is not permitted, nor is the use of any other "hidden text" that uses the names or registered brands of The Airlines without prior written consent.

Likewise, directly making others, or prompting, helping or authorizing anyone to reverse engineer, decompile, disassemble or carry out any other software manipulation of the websites, be it partially or in full, as well as creating work derived from or on software of The Airlines or third parties used by them.

Procedure in the case of violating intellectual property rights

In case any User or third party considers that any content introduced into www.avianca.com or on the websites they link to entails the violation of their intellectual property rights, they must send communication to The Airlines with the following information:

  • Personal information: name, address, telephone number and email of the claimant.
  • Authentic signature, with the personal information of the owner of the intellectual property rights that were allegedly violated, or that of the person authorized to act on behalf of the owner of the intellectual property rights that were allegedly violated.
  • Precise and full indication of the content protected by intellectual property rights that were allegedly violated, as well as its location on www.avianca.com.
  • Express and clear declaration that the use of the stated content has been carried out without consent from the owner of the intellectual property rights that were allegedly violated.
  • Express and clear declaration under the responsibility of the claimant that the information provided in the notification is precise and that the use of the content constitutes a violation of their intellectual property rights.

These notifications must be sent to:

  • E-mail: soportecompra@avianca.com
  • Address: Avenida calle 26 No. 59-15 – Bogotá D.C. Colombia.

If you wish to learn about possible fraud online, log on to our section How to buy at Avianca.com.

Applicable law

The access and use conditions established herein and the conflicts that may arise regarding their interpretation, use, scope and termination are governed by Colombian law, specifically Law 527 of 1999 on electronic trade issued by the Congress of Colombia and without prejudice to the special regulations on the matter that may be applicable exclusively in each territory and shall be submitted to the non-exclusive jurisdiction of Colombian judges.

Date of last published revision:

May 28, 2013.