Check In General Conditions 

Please keep each recommendation in mind to avoid any inconvenience with your process.




viajar con perro lazarillo


​ ​

​​Passengers traveling with infants

  • Passengers traveling with infants must first include them in the booking before they Check In.​
  • If you're going to check in minors between 2 and 11 years, the booking must have the information of an adult Passenger associated with it.



Vuela con mascota de soporte emocional


​Passengers with baggage

  • Passengers with baggage to check must go to the baggage drop-off at the airport. 
  • Remember that it is prohibited to take dangerous items in your carry-on baggage.​



Vuelos con perros de búsqueda





Flights with stops

  • If you have flights with stops, only use the electronic Check In service (Web Check In, Mobile Check In or Self Check In Kiosks) in the cities where the service is available.
  • If you have a connecting flight with another airline, you can obtain your boarding pass through to your final destination using either the Web Check In or Self-Check In service.​

Vuelos con perros de búsqueda

Arrival time

  • The service is available from 24 hours before your flight departure. Make sure you know the minimum times to Check In​, drop off your baggage and go to the boarding gate.

Vuelos con perros de búsqueda

Documents and legal restrictions

  • Don’t forget to have the legal travel documentation as required by the government authorities at hand.
  • The information entered in our Check In platform is the sole responsibility of the user. Any additional ​ fines and fees from the customs and migration authorities shall be borne by the passenger.​ 
  • Passengers that have acquired their tickets through actions or transactions that appear to fraudulent may have their ticket canceled and be prosecuted to the fullest extent of the applicable laws.


​​​​​​​​​​​​


Use e-Check* In for​

  • Passengers with a confirmed ​​booking and issued ticket.

  • Bookings of special services such as: pre-reserved seats and special meals.​

  • Electronic tickets.

  • The simultaneous check in of up to 9 people.

  • Tickets in any Class or tickets with upgrades.​

E-Check In is not available for

*Web Check InMobile Check In or Self Check In Kiosks​

Country
City
Web Check In
Mobile Check In
Auto Check In
​​Colombia
Armenia

 

 

 
Barrancabermeja
 
 


Barranquilla
 
 


Bogota - Puente Aéreo


 
Bogota - Eldorado

 
Bucaramanga


Cali


Cartagena


Cucuta


Florencia


Ibague


Manizales


Medellin


Monteria


Neiva


Pasto


Pereira


Popayan


Riohacha



San Andres


Santa Marta




Tumaco

 


Valledupar

 


Yopal


Peru ​ ​ ​ ​ Arequipa  

 
Chiclayo



Cusco


Juliaca


Lima


Piura



Puerto Maldonado



Tarapoto



Trujillo



​Netherlands Antilles Aruba
   
Curacao
   
 ​Argentina Buenos Aires

 
 Belice Belice
   
 ​Bolivia ​ La Paz

     
Santa Cruz de la Sierra

   
 ​Brasil Sao Paulo
 
Rio de Janeiro

 
Porto Alegre
   
Brasilia
   
Canada ​Toronto
 
Chile Santiago de Chile
 
​Costa Rica San Jose
   
Liberia
   
Cuba La Habana

   
​Ecuador ​ ​
Quito

 
Guayaquil

  
Manta

   
​El Coca
​Cuenca
​San Cristobal
​Baltra ​​
El Salvador San Salvador
 
Spain
Madrid 
   
Barcelona
   
​United States ​ ​ Miami

 
New York

 
Los Angeles
   
Washington
   
San Francisco
 
Fort Lauderdale
   
Orlando
 
Houston
   
Chicago
 

Dallas

 

 

Newark


  

 

 


Guatemala Guatemala City

   
Flores
   
 Honduras San Pedro Sula

   
Tegucigalpa

   
Roatan

   
La Ceiba

   
​Mexico ​
Mexico City

   
Cancun
   
Monterrey
   
Nicaragua Managua

   
Panama
Panama City

   
Paraguay
Asuncion
   
Republica Dominicana
Santo Domingo

   
Punta Cana

   
​United Kingdom ​London ​​
​Uruguay Montevideo
 
Venezuela Caracas
 
Valencia
   
​​