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Save time by checking in when you want to. It's convenient, quick and secure.
Check your flight status online through our control center.The information varies according to operational adjustments.
Check your ticket by entering the requested information exactly as it appears on your purchase receipt.
Our online service lets you find out the arrival time, duration and operating days of the flight you're interested in.
If your baggage is delayed you can track it with this worldwide tracing system.
Thinking about you and our commitment to you, wegive you an easy way to apply for a ticket refund.
If you made a refund request through our website, you can see your case status here.
Ecuador and Panama currently have a discount policy on airline tickets. Here you can find our more details about the characteristics and restrictions for each country.
Please note that the discount only applies to airfares for travel starting in Ecuador.Travelers with disabilities and/or senior travelers* have access to a 50% discount, children under 12 can access a discount of 33% or 25% according to applicable regulations and persons under 25 years traveling to Europe have a 25% discount granted by the Government of Ecuador.Purchases can only be made in sales offices or by contacting our call center. So that our Staff can include the purchase discount you must show the Conadis card (for disabled passengers) or the Ecuadorian ID Card for the other cases.*Women and men over 65 years.
If your purchase includes a senior* Travelers, retiree or pensioner that is a Panama resident or citizen and you want to access the 25% airline ticket offered by the Panamanian government, you must either contact our call center or go to our sales offices to make the purchase.Please note:So that our Staff can include the discount when issuing the ticket you must show the corresponding identification documents.*Men over 60 years– women over 55 years.