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​C​ompensation

You may claim compensation for


Flights delayed or cancelled due to internal causes

This refers to cases where the fulfillment of your flight itinerary is affected as a result of irregularities attributable to the airline.

Voluntary denied boarding 

Applies in cases where you had a flexible itinerary and because of the overbooked flight, you agreed to surrender your seat in exchange for compensation.


Involuntary denied boarding*

Applies in situations of overbooking when the possibility of finding volunteer passengers to surrender their seats has been exhausted, you are denied boarding without your consent and offered compensation.


Restricted seats / Inoperable seats

This occurs when your comfort is compromised because your seat is in poor condition, e.g. the foam is damaged, the footrest does not work, the table does not fulfill its functions properly, the seat has edges or extensions that represent a risk of injury to passengers or damage to their clothing, in addition to other reasons.


Problems with your baggage

This applies in case of baggage delay, damage or looting.


*Applies to Spain, the United States and London.

What kind of compensation you get?

Mile​s of our LifeMiles Frequent Flyer Program

If you are a LifeMiles frequent flyer you may get access to this form of compensation, redeem your miles and enjoy the multiple benefits of the program.

Thr​ough an EMD** or MPD

EMD (Electronic Miscellaneous Document) or MPD (Multiple Purpose Document), are exchangeable vouchers given to the passengers so they can redeem their money value for any services offered by Aerolíneas Avianca Holdings S.A. (Avianca, TACA International, TACA Perú, Aerogal and Lacsa).

**It can not be used in Avianca Brazil.

Uses and restrictions of your compensation​

1. Redemption with LifeMiles

This is a proof that identifies you as beneficiary of compensation in miles on LifeMiles frequent flyer program.


Uses
Accumulation with Business Partners
Remember


2. Redemption with EMD / MPD


For voluntary boarding rejection, cancellations, delays and restricted seats
For non-voluntary boarding rejection
For problems with your baggage

1. Redemption with LifeMiles

This is a proof that identifies you as beneficiary of compensation in miles on LifeMiles frequent flyer program.


Uses
Accumulation with Business Partners
Remember


2. Redemption with EMD / MPD


For voluntary boarding rejection, cancellations, delays and restricted seats
For non-voluntary boarding rejection
For problems with your baggage

1. Redemption with LifeMiles

This is a proof that identifies you as beneficiary of compensation in miles on LifeMiles frequent flyer program.


Uses
Accumulation with Business Partners
Remember


2. Redemption with EMD / MPD


For voluntary boarding rejection, cancellations, delays and restricted seats
For non-voluntary boarding rejection
For problems with your baggage

1. Redemption with LifeMiles

This is a proof that identifies you as beneficiary of compensation in miles on LifeMiles frequent flyer program.


Uses
Accumulation with Business Partners
Remember


2. Redemption with EMD / MPD


For voluntary boarding rejection, cancellations, delays and restricted seats
For non-voluntary boarding rejection
For problems with your baggage

1. Redemption with LifeMiles

This is a proof that identifies you as beneficiary of compensation in miles on LifeMiles frequent flyer program.


Uses
Accumulation with Business Partners
Remember


2. Redemption with EMD / MPD


For voluntary and involuntary boarding rejection, cancellations, delays and restricted seats
Problems with your baggage