In compliance with European Community regulations, airports located within Europe provide a wheelchair service. In general the terms are as follows:
For our passenger the wheel-chair service, carriage of up to two mobility equipment, in-cabin certified guide dogs and medical equipment are free, but they must be requested before the flight through our call center or email firstname.lastname@example.org.
Passengers that need a wheel chair must take into account that their carry-on luggage must have a maximum weight of 10 kilograms (20 pounds) that enable an easy management.
We offer at no additional cost guide dog carriage services, transportation of medical equipment and up to two mobility devices that are owned and for personal use.
If you need to carry more mobility instruments, you can do it, however, if the foregoing items are for a third-party, the checked baggage fee can be substituted or if they are additional are charged and handled pursuant to the applicable excess baggage policy.
Download the Spanish version of the general conditions and restrictions of the service.
The service is provided directly by Aena (Association of Spanish Airports and Air Controllers) at the meeting points defined at each of the airports. Passengers should request the wheelchair service for these flights directly with the airline, a minimum of 48 hours prior to departure.
After this period, applications must be made directly to Aena. Once the airline receives the request from the passenger, it will inform Aena between 36 and 48 hours before the flight, using the special list designed for this procedure.
Check the Spanish version of assistance for people with reduced mobility.
The Passenger must request the wheelchair service directly with the airline a minimum of 48 hours prior to the scheduled flight departure. On arrival at the airport they must contact a representative of the airline to request service assistance.
Once the airline receives the request from the Passenger, it will inform the wheelchair service supplier 36 hours prior to the flight departure.
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