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Save time by checking in when you want to. It's convenient, quick and secure.
Check your flight status online through our control center.The information varies according to operational adjustments.
Check your ticket by entering the requested information exactly as it appears on your purchase receipt.
Our online service lets you find out the arrival time, duration and operating days of the flight you're interested in.
If your baggage is delayed you can track it with this worldwide tracing system.
Thinking about you and our commitment to you, wegive you an easy way to apply for a ticket refund.
If you made a refund request through our website, you can see your case status here.
Find below the phone numbers to contact us and respond to your inquiries about flights and other services.
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If, upon arrival, your baggage is delayed, lost, damaged or broken, please contact us at our Baggage Call Center where your claim will be processed.
Please remember to keep your baggage receipt which contains a code made up by 2 letters and 6 digits.