Special services ​​

We care about giving you a service which meets and exceeds your expectations as well as making your trip easy and stress free. Here you’ll find information about our special services including minors travel, passengers with special needs and transporting your pet.​



If you want to fly with your pet, you can use the pets in cabin transport service or pets as checked baggage service according to your case. 

Unaccompanied minors

We offer assistance and accompany children from 5 to 17 years before, during and after their flight.

Special meals

We have a comprehensive selection of meals to
fit your dietary needs and eating habits. Request this service at least 24 hours before your flight.

Passengers with Disabilities

Please let us know 24 hours before flight if you have any physical , sensory or cognitive disabilities to better serve you during your trip.

Traveling with infants

We know how important it is for you to fly safely
with your baby. Learn what you need to
take into account before, during and after your flight.

Special medical conditions

If you're pregnant, have special medical conditions or use a portable dialysis machine, please consult the applicable recommendations for your flight.


If you need to take an oxygen concentrator with you, get to know the approved brands, and 
what you need to do when making the booking,
and before and during the flight.

Additional seat

Find out the when you can request an additional seat next to you to take an instrument, your bags or when you require extra space in your flights.