Learn about the service conditions
Flight segments are subject to Avianca’s General Transportation Conditions.
Avianca’s civil liability is limited to the air segments it operates and ALSA shall be liable for ground segments; this is due to the fact that Avianca acts as a sales channel for ALSA’s services. Therefore, Avianca shall not be liable for damages that the passenger, its baggage or third parties may suffer in routes operated by ALSA.
ALSA’s General Traveler Conditions govern bus segments with the following exceptions:
ALSA shall honor Avianca’s baggage allowance is the same as Avianca’s for plane and bus segments.
- When the connection is from a bus to a plane, you must take your baggage from the bus to the Avianca baggage drop desk. The baggage will be under the passenger’s responsibility during these transfers.
- ALSA reserves the right not to admit excess baggage or to charge for the excess according to the baggage, animals and bicycle policy.
Cancellations and changes
You must process all changes and cancellations with Avianca, for which the air fare conditions apply. For any change or cancellation, you must inform Avianca before departure of the respective bus.
If a delay of an Avianca flights affects the bus segement, ALSA will authorize travel in the following bus with available seats, at no additional cost.
If you miss your connection with the Avianca flight as a result of a delay by ALSA associated with the plane ticket, the airline will take all reasonable actions to facilitate your trip on the next flight with availability, without additional cost.