Know more about our reservation cancellation or refund conditions
Only for tickets to and from the United States
When you book and ticket a reservation through Avianca's U.S. ticketing locations, Avianca's U.S. telephone reservations line or Avianca's U.S. web site, we will allow you to cancel the ticketed reservation without penalty and receive a full refund provided that you cancel the reservation within 24 hours of purchase and the reservation is made one week or more prior to the scheduled flight departure date.
Cancellations for national and international flights from Colombia
Right of withdrawal:
When you buy a ticket at any sales channel in Colombia (ticket office, Call Center or through Avianca.com) and/or when your Transport Contract originates in Colombia, you may cancel the trip until 24 hours before the scheduled flight departure, in which case the airline may retain up to 10% of the fare value. Please remember to check on your fare conditions, since this benefit does not apply to promotional fares. The airline and/or travel agent must refund the money to the passenger within a maximum term of thirty (30) calendar days as of the notification of withdrawal.
Right of Retraction:
When you buy a ticket through our Call Center in Colombia or Avianca.com Colombia, you may retract within 48 hours following your purchase. Remember that depending on the type of flight, there must be a minimum period of time between the time of your request and the initial travel date:
- Domestic flight (national) greater than 8 calendar days.
- International flight 15 calendar days.
In passenger air transportation service provision contracts perfected through the sales mechanisms provided in Decree 1499 from 2014, the right of retraction in favor of the acquirer of the ticket shall be understood as agreed.
It shall be equivalent to sixty thousand pesos ($60,000) for national tickets or fifty US Dollars (US$50) for international tickets, using the official exchange rate approved by the Central Bank on the day on which the passenger notifies the transporter or the travel agent of his or her decision to retract.
The retained value may not exceed ten percent (10%) of the value received for the fare, excluding fees, taxes and the administrative fee.
The airline or travel agent that sold the ticket must refund the money to the passenger within a maximum term of thirty (30) calendar days as of the notification of retraction.
Check the Spanish version of the Desist and Retract Resolution from 2015 and the Aviation Regulations of Colombia RAC3.
Do you need a refund? Know each of the steps and requisites to get a refund.
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