Call Center

Keyboard Navigation Instructions: Use the Tab key to navigate the website. Use keys Shift + Tab to go back to the previous field. To move from tab to tab, use the arrow keys.​​

  • Colombia's flag​ Call center in Colombia

    • Barranquilla phone: (57 5) 330-2030
    • Bogotá phone: (57 1) 401-3434
    • Cali phone: (57 2) 321-3434
    • Medellín phone: (57 4) 444-3434
    • Toll free national number from landlines: (01 8000) 95-3434
    • From cell phones​ in Colombia: (031) 4013434


  • Call center in Europe

    • United Kingdom's flag United Kingdom phone: (0 800) 0314-206​

    • Spain's FlagTeléfono España: (34 902) 026-655

    • ​This is the end of the phone numbers for Colombia and Europe. To go to the South America tab use keys Shift + Tab to go back to the previous field and get to the tabs’ title.
  • South America Telephone


    • Argentina's Flag  Argent​ina phone: (0 810) 333-8222

    • Bolivia's Flag  Bolivia, La Paz and Santa Cruz phone: (800) 10-8222

    • Brazil's Flag  Brazil phone: (0 800) 891-8668
      Brazil TDD Service:(0 800) 891-1684
      TDD (Telephone De​vice for the Deaf). Special service for the hearing impaired.​​​

    • Bandera de Chile's Flag  Chile phone: (800) 53-6022

    • Bandera de Ecuador  Ecuador Phone:(1 800) 00-3434
      International routes and corporate checkbooks​ phone: 1 800 2376 425
      Internal routes and corporate checkbooks​ 59322942800

    • Paraguay's flag Paraguay phone:​ (009 800) 511-8222​

    • Peru's falg  Peru phone
      Lima phone: (511) 511-8222
      Province phone:(0 800) 5-1111

    • Uruguay flag  Teléfono Uruguay: (000) 405-1004

    • Venezuela flag  Venezuela phone: (0 800) 284-2622​

    • This is the end of the phone numbers for Central America and the Caribbean. To go to the North America tab use keys Shift + Tab to go back to the previous field and get to the tabs’ title.
  • Central America and Caribbean Telephones


    • Aruba's falg  Aruba phone: (00297) 588-0059

    • Costa Rica flag  Costa Rica phone (506) 2299-8222

    • Curazao flag Curazao phone:(005 999) 820-2020

    • El Salvador Flag  El Salvador phone: (503) 2267-8222

    • Guatemala flag  Guatemala phone: (502) 2470-8222

    • Honduras flag  Teléfonos en Honduras:
      San Pedro Sula phone: (504) 2570-8222
      Tegucigalpa phone: (504) 2281-8222

    • Nicaragua flag  Nicaragua phone:(505) 2276-9982

    • Panama flag  Panama phone:(800) 0555 o (507) 206-8222

    • Puerto Rico flag  Puerto Rico phone:(1 800) 284-2622
      Puerto Rico TDD Service: 1 866 9983357
      TDD (Telephone De​vice for the Deaf). TDD (Telephone Device for the Deaf) Special service for the hearing impaired.​​

    • República Dominicana flag  Dominican republic phone(809) 200-8662

    • ​This is the end of the phones in Central America and the Caribbean, to move to the tab of America uses Shif + Tab to move back to the previous field and get to the title of the tabs.
  • ​Telephones in North America


    • Canada Flag  Canada phone:(1 800) 722-8222

    • United states flag  The United States phone:(1 800 )284-2622
      ​The United States TDD Services: (1 866) 998-3357
      TDD (Telephone De​vice for the Deaf). Special service for the hearing impaired.​​

    • Mexico flag  Teléfono México:(01 800) 123-3120

    • ​This is the end of the phone numbers for North America. To go to the Luggage Call Center tab use keys Shift + Tab to go back to the previous field and get to the tabs’ title.
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Baggage Problems


If your baggage is delayed, damaged or missing please contact our baggage call center where your report will be expedited.

Please remember: when you get in contact with us it is important you have your baggage tag number at hand. This number has 2 letters and 6 digits.


Argentina contac number: (0 800) 999-9973

Aruba contac number: (00297) 588-0059 option 2-6-3

Bolivia contac number: (800) 10-0115

Brazil contac number: (0 800) 761-1810

Canada contac number:(1 877) 428-4478

Chile contac number:(800) 52-0038

Colombia contac number:(01 800) 095-8722

Costa Rica contac number:(506) 2242-1222

Curazao contac number:(005 999) 820-2020 option 2-6-3

Ecuadorcontac number:(5932) 397-8216​

Spain contac number: (34 902) 02-6655 option 2-6-3

Guatemala contac number: (502) 2470-8220

Honduras (San Pedro Sula) contac number:(504) 2570-8216

Honduras (Tegucigalpa)contac number:(504) 2281-8216​

The United States contac number: (1 877) 428-4478

Mexico contac number:(01 800) 263-0740

Nicaragüa contac number:(505) 2276-9989

Panama contac number:(507) 206-8237

Paraguay contac number:(009 800) 511-8225

Peru contac number:(0 800) 5-2020

Puerto Rico contac number: (1 877) 428-4478

Dominican Republic contac number: (809) 200-8532

El Salvador contac number: (503) 2267-8224

Uruguay contac number:(000) 405-4420

Venezuela contac number:(58212) 957-3728