Know more about our reservation cancellation or refund conditions
Only for tickets to and from the United States
When you book and ticket a reservation through Avianca's U.S. ticketing locations, Avianca's U.S. telephone reservations line or Avianca's U.S. web site, we will allow you to cancel the ticketed reservation without penalty and receive a full refund provided that you cancel the reservation within 24 hours of purchase and the reservation is made one week or more prior to the scheduled flight departure date.
Cancellations for national and international flights from Colombia
Right of withdrawal:
When you buy a ticket at any sales channel in Colombia (ticket office, Call Center or through Avianca.com) and/or when your Transport Contract originates in Colombia, you may cancel the trip until 24 hours before the scheduled flight departure, in which case the airline may retain up to 10% of the fare value. Please remember to check on your fare conditions, since this benefit does not apply to promotional fares.
Right of Retraction:
When you buy a ticket through our Call Center in Colombia or Avianca.com Colombia, you may retract within 48 hours following your purchase. Between the time of your request and the initial date of travel there must be a period of time greater than 8 calendar days for domestic (national) flights or 15 calendar days for international flights. In case you choose to exercise this right, the airline may retain up to 10% of the fare value, excluding non-refundable taxes and administrative fees.
Check the Spanish version of the Desist and Retract Resolution from 2015 and the Aviation Regulations of Colombia RAC3.
Do you need a refund? Know each of the steps and requisites to get a refund.
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