Call Center

Keyboard Navigation Instructions: Use the Tab key to navigate the website. Use keys Shift + Tab to go back to the previous field. To move from tab to tab, use the arrow keys.​​


  • Colombia's flag​ Call Center in Colombia

    • Barranquilla: (57 5) 330-2030
    • Bogotá: (57 1) 401-3434
    • Cali: (57 2) 321-3434
    • Medellín: (57 4) 444-3434
    • Toll free national number from landlines: (01 8000) 95-3434
    • From cell phones​ in Colombia: (031) 4013434


  • Call center in Europe

    • United Kingdom's flag United Kingdom: (0 800) 0314-206​

    • Spain's Flag Spain: (34 902) 026-655

    • ​This is the end of the phone numbers for Colombia and Europe. To go to the South America tab use keys Shift + Tab to go back to the previous field and get to the tabs’ title.
  • Call Center in South America


    • Argentina's Flag  Argent​ina: (0 810) 333-8222

    • Bolivia's Flag Bolivia, La Paz and Santa Cruz: (800) 10-8222

    • Brazil's Flag  Brazil: (0 800) 891-8668
      Brazil TDD Service: (0 800) 891-1684
      TDD (Telephone De​vice for the Deaf). Special service for the hearing impaired.​​​

    • Bandera de Chile's Flag  Chile: (800) 53-6022

    • Bandera de Ecuador  Ecuador: (1 800) 00-3434
      International routes and corporate checkbooks​ phone: 1 800 2376 425
      Internal routes and corporate checkbooks​: 59322942800

    • Paraguay's flag Paraguay:​ (009 800) 511-8222​

    • Peru's falg  Peru
      Lima: (511) 511-8222
      Province: (0 800) 5-1111

    • Uruguay flag  Uruguay: (000) 405-1004

    • Venezuela flag  Venezuela: (0 800) 284-2622​

    • This is the end of the phone numbers for Central America and the Caribbean. To go to the North America tab use keys Shift + Tab to go back to the previous field and get to the tabs’ title.
  • Call Center in Central America and Caribbean


    • Aruba's falg  Aruba: (00297) 588-0059

    • Costa Rica flag  Costa Rica: (506) 2299-8222

    • Curazao flag Curazao: (005 999) 820-2020

    • El Salvador Flag  El Salvador: (503) 2267-8222

    • Guatemala flag  Guatemala: (502) 2470-8222

    • Honduras flag  Honduras:
      San Pedro Sula phone: (504) 2570-8222
      Tegucigalpa phone: (504) 2281-8222

    • Nicaragua flag  Nicaragua: (505) 2276-9982

    • Panama flag  Panama: (800) 0555 o (507) 206-8222

    • Puerto Rico flag  Puerto Rico: (1 800) 284-2622

    • República Dominicana flag  Dominican Republic: (809) 200-8662

    • ​This is the end of the phones in Central America and the Caribbean, to move to the tab of America uses Shif + Tab to move back to the previous field and get to the title of the tabs.
  • Call Center in North America


    • Canada Flag  Canada: (1 800) 722-8222

    • United states flag  The United States: (1 800 )284-2622
      ​The United States TDD Services: (1 866) 998-3357
      TDD (Telephone De​vice for the Deaf). Special service for the hearing impaired.​​

    • Mexico flag  Mexico: (01 800) 123-3120

    • ​This is the end of the phone numbers for North America. To go to the Luggage Call Center tab use keys Shift + Tab to go back to the previous field and get to the tabs’ title.
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Baggage Problems

If, upon arrival, your baggage is delayed, lost, damaged or broken, please contact us at our baggage call center where your claim will be processed.

Please remember to keep your baggage receipt which contains a code made up by 2 letters and 6 digits.

Baggage call center

  • Argentina: (0 800) 999-9973
  • Aruba: (00297) 588-0059 option 2-6-3
  • Bolivia: (800) 10-0115
  • Brazil: (0 800) 761-1810
  • Canada: (1 877) 428-4478
  • Chile: (800) 52-0038
  • Colombia: (01 800) 095-8722
  • Costa Rica: (506) 2242-1222
  • Curazao: (005 999) 820-2020 option 2-6-3
  • Ecuador: (5932) 397-8216​
  • Spain: (34 902) 02-6655 option 2-6-3
  • Guatemala: (502) 2470-8220
  • Honduras (San Pedro Sula): (504) 2570-8216
  • Honduras (Tegucigalpa): (504) 2281-8216​
  • The United States: (1 877) 428-4478
  • Mexico: (01 800) 263-0740
  • Nicaragua: (505) 2276-9989
  • Panama: (507) 206-8237
  • Paraguay: (009 800) 511-8225
  • Peru: (0 800) 5-2020
  • Puerto Rico: (1 877) 428-4478
  • Dominican Republic: (809) 200-8532
  • El Salvador: (503) 2267-8224
  • Uruguay: (000) 405-4420
  • Venezuela: (58212) 957-3728