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Save time by checking in when you want to. It's convenient, quick and secure.
Check your flight status online through our control center.The information varies according to operational adjustments.
Check your ticket by entering the requested information exactly as it appears on your purchase receipt.
Our online service lets you find out the arrival time, duration and operating days of the flight you're interested in.
You'll soon be able to use our Web tool. Until then please feel free to use our call center option.
If your baggage is delayed you can track it with this worldwide tracing system.
Thinking about you and our commitment to you, wegive you an easy way to apply for a ticket refund.
Make sure your passport is valid and you comply with all the regulations and immigration requirements of the destination country every time you travel. We strongly recommend you check this information before you purchase your ticket.
Make sure you have all your documents in order. Here you can find what you need to provide the security and airport authorities to successfully complete the process.
Get to know the special regulations and conditions some countries have in place for passengers in transit without visa, when the flight itinerary includes a stop in a country other than the destination country.
Get to know the laws and regulations of each country, which help prevent exploitation, pornography and sex tourism with minors, and the rights and obligations of minors as passengers.
It’s important you know which information you have to provide when you travel to, from or within the United States. Be prepared and make sure you’ve got everything you need before your flight.
See the list of countries that require airlines to use insecticides in their Passenger cabins.
If you’re visiting Colombia and you’re thinking of making purchases in the country, find out what items you can claim a 100% sales tax rebate on.