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Travel with us to and from destinations in Spain and get connected to a modern and fast Renfe network of trains paying a single fare from your departure point right through to your final destination.

Our agreement with Renfe now allows you to combine our flights with train journeys easily. Our Madrid and Barcelona flights have several connection options throughout Spain.

Check the practical Avianca-Renfe travelers guide (available in spanish). If you are a travel agency, please check the Renfe services general conditions​ (available in spanish only).

Please keep in mind that the tickets for our agreement with Renfe are only available in our sales offices​ and travel agencies. If you purchased an Avianca ticket combined with train routes, please take into account that the flight + Train journeys have special conditions:

  1. You must have a valid Avianca ticket to be able to issue the train ticket/boarding pass.
  2. Once the Avianca ticket is issued, you must carry out the issuing process for your Renfe ticket/boarding pass 72 hours prior to your scheduled train departure, depending on your current time zone.
  3. You must do this on the AccesRail website​ by entering the e-ticket number, or Avianca record locator in the required fields, along with your name. You must repeat this procedure for the return trip.

New cities will be added soon.

1. What is R​enfe?

Renfe is a train operator with extensive coverage in Spain.

2. What type of agreement exists between Avianca and Renfe?

The agreement between our Carrier and Renfe is an intermodal agreement (which consists of different modes of transport) to connect our flights with rail travel.

3. Do I earn LifeMiles for rail travel?

Train journeys do not earn miles.

4. Can I redeem LifeMiles miles for Renfe legs?

No, you cannot redeem miles LifeMiles for Renfe legs.

5. Is the connection between Avianca and Renfe completed directly at the airport in Spain?

No, trains to/from the final destination depart/arrive from/to stations in the city. The transfer between the airport and the train station is made on you own and there are public transportation options (express bus, subway, light rail) for approximately 2 to 3 Euro.

6. What is the price of the train ticket?

The train ticket to the final destination is included in the value of the airfare.

7. What is the validity of the train ticket?

The validity and conditions of the train ticket are the same as those of your Avianca ticket.

8. Will Avianca notify me about any potential changes in train schedules?

Yes, you’ll be notified in the same way as if it was a connection with another airline.

9. What special services can I request on the train?

Special services may not be offered on the train.

10. May I connect with another plane on the outbound and return train journey or vice versa?

Yes, you may.

11. Do you allow changes in train routes once the trip has started?

Yes, subject to availability

12. Whom do I contact if I have a complaint or grievance?

You can submit any issue directly to any of our offices. You may need to attach the necessary evidence to support your claim.

13. What are the characteristics of Tourist, Preferred or Club class on the trains? How can I get access to them?

Club Class is equivalent to Business Class. It offers food with an alcoholic drink or other beverages.

Preferente [Preferred] Class is similar to Club but does not serve alcohol.

Club and Preferred Classes are offered to our Business Class passengers, as long as the train offers these classes.

Tourist Class is equivalent to Economy Class.

14. Are there wheelchair accessibility facilities on trains?


15. How and when do I have to check in with Renfe?

You must print your Renfe train ticket through the Check In section in within 72 hours prior to your scheduled train departure (both on the outbound and the inbound trips). For this purpose, please enter your Avianca 6 digit locator or your e-ticket number (in the format 134-1234567890) along with your full name, as written in your e-ticket, in the corresponding fields of that webpage.

Avianca General Conditions of Transportation are applicable to flights only.

During the train trip General Conditions of Renfe Travelers apply. Information is available in the following links:
(Spanish only)

Passengers must remember that Avianca will only be responsible for airplane trips operated by the airline, while Renfe will be responsible for the train journey. All of the above, keeping in mind that Avianca acts only as a simple sales agent for Renfe trips, so Avianca is not responsible for any harm to passengers or third parties in routes operated by Renfe.

Airport – train station – airport transfers

Journeys between the airport and the railway station where Renfe trains operate must be covered by the passenger at his own account and under his exclusive responsibility, unless those journeys are made in Renfe commuter trains, in which case, the journey will be covered by the provisions of the Renfe Transportation Agreement.

Train tickets

Renfe train tickets delivered to passengers can be used only when linked to an Avianca air ticket, which includes an AV section in routes between Colombia and Spain and/or vice versa.

If the trip begins by train

Passengers must show both Renfe and Avianca printed electronic tickets. To get the Renfe ticket to the final destination, passengers must print it on the Check-in site at within 72 hours prior to the train departure. The PDF document has the necessary code to print the ticket in the Renfe machines located at the train stations.

Commuter train

Local Train services are available for purchase from the machines, in case the passenger decides to use them between the train station and the airport. You may be asked to produce your valid ticket by Renfe staff to access to the train departure area, or on the train.

If you fail to show a valid ticket you will be requested to purchase a new ticket at the general fees and applicable penalties. If purchasing a new ticket is not possible for any reason, the passenger could miss the train and, therefore the flight connection

If the trip begins by plane

Passengers must provide the PDF printed ticket available at the Check-in section at within 72 hours prior to the train departure. This document contains the necessary code to print the ticket in the Renfe machines located at train stations. In these machines, commuter train services are available in case the passenger decides to use this mean of transport to go from/to the airport and train station. When entering the train, passengers must provide both the Renfe ticket and the Avianca boarding pass.

Bear in mind

Passengers are responsible for carrying Renfe tickets for train traveling. Without this documentation, Renfe will request you to purchase a new ticket according to the general fees. If purchasing a new ticket is not possible for any reason, the passenger could miss the train.

For all purposes, it shall be taken into account that Avianca electronic ticket will be only valid for airplane travel. Renfe tickets are non-transferrable and non-refundable under any circumstances. The plane + train fare could be refundable with or without penalty according to the applicable conditions.

Changes and cancellations

All changes or cancellations made by the client will be processed by Avianca according to the policy of changes and cancellation applicable to the air fare, passengers must not request changes or cancellations to Renfe. Avianca must be notified of any changes or cancellations prior to the departure of the respective train and/or plane.


In the event of an Avianca flight delay that affects the Renfe trip associated to that ticket, which prevents the passenger from using that ticket. Renfe commits to authorize the trip in the next train with seats available without additional cost, as long as the passenger furnishes to the Renfe staff a document supporting the flight delay, which shall be provided by Avianca at the airport.

If any delay in the train trip linked to the flight ticket results in the Avianca passenger missing an international connecting flight, Avianca will undertake reasonable actions to facilitate the trip in the next flight with available seats without additional cost, as long as the passenger furnishes to the Avianca personnel a document supporting the delay of the train trip linked to the flight ticket, which shall be issued by Renfe at the Customer Service Center located at trains stations.

Suggestions and complaints

Any suggestions or complaints regarding train services can be sent directly to Otherwise, Avianca will receive and process all claims and incidences related to the Renfe route integrated in a plane + train ticket.

Special services

Special services offered by Avianca can only be used during the airplane trip, while special services offered by Renfe can only be used during the train trip. No special service will be offered during the journey between the train station and the airport. These special services must be requested at the time of making the reservation. For further information, please check the applicable policies of Avianca and Renfe.


Passengers must claim their luggage upon arrival to the airport and take it to the train station and look after it during the train journey, because Renfe does not check-in luggage. When connections are between train and flight, passengers must leave the train with their luggage and take it to Avianca check-in counter at the airport.

Excess luggage

Avianca Baggage allowance shall apply for both flights and train journeys. However, luggage remains under the passenger’s safe-keeping and responsibility during train journeys and transfers between train stations and airports. In the event of excess baggage, Renfe reserves the right not to accept it depending on space available on the train.

The passenger holds Avianca and Renfe harmless from any claim that may arise out from or in relation to these conditions.