We make every effort to avoid any damage, delay or loss to your baggage, however, our liability for loss, delay or damage to baggage is limited.
For international travel where the Montreal Convention applies, our liability is less than or equal to 1,131 Special Drawing Rights per passenger with ticket, for registered or unregistered baggage as applicable. The value of Special Drawing Rights will vary with exchange rates and may be checked by visiting the International Monetary Fund website.
As established under Avianca’s contract of carriage, please remember that we cannot accept any responsibility for minor damage to checked baggage, such as scratches, stains, dents, cuts or loss of or damage to protruding parts such as wheels, outer pockets, handles, locks or other attached items, when such damage constitutes fair wear and tear resulting from the ordinary handling of checked baggage.
We recommend you do not include the following items in the baggage you check with the Airline (these must be taken in your carry-on baggage or shipped via a freight company). The airline's liability is limited if these items have not been declared:
||Irreplaceable, fragile or high-value items
||Works of art, jewelry, money, personal documents, negotiable papers, medical documents and records, eyeglasses, keys, pens or branded pens, antiques, medicine, among others.|
||Electronic items and accessories
||Computers, electrical appliances photographic equipment, medical equipment, cell phones, data storage devices (MP3 players, USB drives, external drives, iPods etc.), digital tablet computers, game consoles, PDAs and other electronic equipment or components including software, televisions, radios or similar elements.|
||Perishable food items
||With expiration dates or which require refrigeration. |
Consider carrying medicines and/or important medical devices in your carry-on baggage. To insure your baggage against loss that exceeds the applicable liability limits, you must purchase third party travel insurance.
Compensation is not immediate. The amount payable for loss or damage must be proved to ensure appropriate compensation up to the applicable liability limit.
As our liability is limited in accordance with the provisions of international conventions, we are not responsible for claims that exceed the applicable limits.