​Excess baggage​


 

 

Please note for tickets issued from February 02, 2015 changes to excess baggage charges and baggage allowances may apply.​

 

Any excess weight above the free baggage allowance is considered excess baggage and can only be tr​ansported by paying an additional fee. Overweight, oversize and additional items travel subject to available space on the aircraft. The Airline will make every effort to ensure that baggage registered with a Conditional/Standby bag label arrives on the same flight as the passenger.

 

However, due to limitations of the operation, there is a possibility that baggage will not be transported on the same flight as the passenger and will be sent on the first flight with available capacity within 4 days following the arrival date at the final destination for a domestic flight or 8 days later for an international flight.



If this applies to you, you can tell us which pieces must be shipped as a priority. Then you should contact the baggage office in your city who will tell you when you can pick it up. We cannot offer compensation for delayed baggage labeled Conditional/Stand by baggage if it is delivered within the established time.

Please report any irregularity concerning Conditional/Standby baggage to either the airport baggage office where you are, the baggage call center or Baggage locator.

Please note we cannot offer compensation for delayed luggage labeled Conditional/Stand by baggage if it is delivered within the established time. 

 

Excess baggage charges

 

Get to know the charges which apply for excess baggage according to your travel route. Charges are subject to change without prior notice; if a piece of baggage in the free baggage allowance ​is oversize or overweight the highest charge will apply.


If you're traveling with a Super Promo​ fare, on flights within Colombia and within Central America the service costs double.

 Flights within Colombia and Peru

Category Dimension Charge*
Oversize
Larger than 158 cm (62 inches) and less than or equal to 230 cm (90.5 inches).
USD 50.00 - COP 100,000
For each piece
Overweight A maximum excess of 45 kg is permitted (100 lbs).
USD 2.5​0 - COP 5,000
Per additional kg
Extra piece
Weighing less than or equal to 23 kg (50 lbs) and dimensions up to (62 inches).

USD 40.00 - COP 100,000
Per piece
Weighing over 23 kg (50 lbs) and less than or equal to 100 lbs (45 kg) and dimensions of 230 cm (90.5 inches).
USD 70.00 - COP 200,000
Per piece

 

Flights within Colombia with a Super Promo fare

Category Dimension Charge*
Oversize
Larger than 158 cm (62 inches) and less than or equal to 230 cm (90.5 inches).
COP 200,000
For each piece
Overweight A maximum excess of 45 kg is permitted (100 lbs).
USD COP 10,000
Per additional kg
Extra piece
Weighing less than or equal to 23 kg (50 lbs) and dimensions up to (62 inches).

COP 200,000
Per piece
Weighing over 23 kg (50 lbs) and less than or equal to 100 lbs (45 kg) and dimensions of 230 cm (90.5 inches).
COP 400,000
Per piece


Flights within Ecuador

Category Dime​nsion Charge*
Oversize
Over or equal to 158 cm (62 inches) and less than or equal to 230 cm (90.5 inches)​​.
USD 50 
For eache piece​
Overweight​ Over or equal to 24 kg (51 lb) and less than or equal to 45 kg (100 lb).​ (100 libras).
USD 20 
For each piece 
Extra piece​ Weight less than or equal to 23 kg (50 lb) and dimensions up to 158 cm (62 inches).​
USD 20 
For each piece

Weight over than or equal to 23 kg (50 lb) and less than or equal to 45 kg (100 lb) and dimensions up to 230 cm (90.5 inches).

USD 40 
For each piece

*Plus applicable taxes.


Pieces checked  that weigh 46 kilograms or more (101 lbs) or the sum of their external dimensions (height + length + width) is greater than 230 cm (90.5 inches) will not be accepted as checked baggage, in which case you should contact our cargo department.​


Please note:

For flights from Brazil to the United States, Mexico, Europe and from the United States, Mexico and Europe to Brazil: when there are additional pieces, excess baggage, oversize or overweight baggage, the United States, Mexico and European policies will apply.
 

For flights to and from Europe: pieces weighing equal to or greater than 33 kg​ (71 lbs) or the sum of the exterior dimensions (length + height + width) is greater than 230 centimeters (90.5 inches) will not be accepted as checked baggage. To transport pieces that are not accepted as baggage, you should contact our cargo service.

For all regions: pieces weighing greater than or equal to 46 kg (101 lbs) or the sum of the exterior dimensions (length + height + width) is greater than 230 centimeters (90.5 inches) will not be accepted as checked baggage. To transport the pieces that are not accepted as baggage, you should contact our cargo service.

 

 

Latin America

Type Size/Weight Fee*
Oversize Over 158 cm (62 inches) and less than or equal to 230 cm (90.5 inches) in combined length, width, and height. USD 130
Overweight in combined pieces
Over 32 kg (70 lbs) and less than​ or e​qual to 45 kg ().
USD 30
Combined weight
Overweight per Piece** Over 23 Kg (50 lbs) and less than 32 Kg (70 lbs).
USD 75
Per piece
Over 32 Kg (70 lbs) and less than 45 Kg (100 lbs).
USD 150
Per piece
Extra piece Weighs less than or equal to 23 kg (50 lbs) and up to 158 cm (62 inches) in combined length, width, and height.
USD 150
For each piece
Weighs over 23 kg (50 lbs) and less than or equal to 32 kg (70 lbs) and up to 158 cm (62 inches) in combined length, width, and height.
USD 200
For each piece
Weighs over 32 kg (70 lbs) and less than or equal to 45 kg (100 lb) and combined length, width and height greater than 158 cm (62 inches) but less than or equal to 230 cm (90.5 inches).
USD 250
For each piece


Flights within Central America with Super Promo fare

Type Size/Weight Fee*
Oversize Over 158 cm (62 inches) and less than or equal to 230 cm (90.5 inches) in combined length, width, and height. USD 260
Per piece
Overweight in combined pieces
Over 32 kg (70 lbs) and less than​ or e​qual to 45 kg ().
USD 60
Combined weight
Overweight per Piece** Over 23 Kg (50 lbs) and less than 32 Kg (70 lbs).
USD 150 
Per piece
Over 32 Kg (70 lbs) and less than 45 Kg (100 lbs).
USD 300 
Per piece
Extra piece Weighs less than or equal to 23 kg (50 lbs) and up to 158 cm (62 inches) in combined length, width, and height.
USD 300
For each piece
Weighs over 23 kg (50 lbs) and less than or equal to 32 kg (70 lbs) and up to 158 cm (62 inches) in combined length, width, and height.
USD 400
For each piece
Weighs over 32 kg (70 lbs) and less than or equal to 45 kg (100 lb) and combined length, width and height greater than 158 cm (62 inches) but less than or equal to 230 cm (90.5 inches).
USD 500 
For each piece


*Plus applicable taxes.


Please note:

For flights from Brazil to the United States, Mexico, Europe and from the United States, Mexico and Europe to Brazil: when there are additional pieces, excess baggage, oversize or overweight baggage, the United States, Mexico and European policies will apply.

For flights to and from Europe: pieces weighing equal to or greater than 33 kg​ (71 lbs) or the sum of the exterior dimensions (length + height + width) is greater than 230 centimeters (90.5 inches) will not be accepted as checked baggage. To transport pieces that are not accepted as baggage, you should contact our cargo service.

For all regions: pieces weighing greater than or equal to 46 kg (101 lbs) or the sum of the exterior dimensions (length + height + width) is greater than 230 centimeters (90.5 inches) will not be accepted as checked baggage. To transport the pieces that are not accepted as baggage, you should contact our cargo service.

 

Flights between North America (United States, Mexico and Canada) to South America and the Caribbean​

The following charges apply for tickets issued from May 1, 2014

 
Type Size/Weight Current charge**
Oversize Over 158 cm (62 inches) and less than or equal to 230 cm (90.5 inches) USD 130
For each piece
Overweight Over 23 kg (50 lbs) and less than or equal to 32 kg (70 lbs).
USD 90***
For each piece
Over 32 kg (70 lbs) and less than or equal to 45 kg (100 lbs).
USD 150
For each piece
Extra piece Less than or equal to 23 kg (50 lbs) and size (when you total the length+width+height) of up to 158 cm (62 inches).
USD 175 
For each piece
Over 23 kg (50 lbs) and less than or equal to 32 kg (70 lbs) and size (when you total the length+width+height) of up to 158 cm (62 inches).
USD 200
For each piece
Over 33 kg (70 lbs) and less than or equal to 45 kg (100 lbs) and size (when you total the length+width+height) over 158 cm (62 inches) but less than or equal to 230 cm (90.5 inches)

USD 250
For each piece

**Plus applicable taxes.

***This charge does not apply for travel between the United States and Brazil.​

   

  

Flights from North America (United States, Mexico and Canada) to Central America (or vice versa)​ 

The following charges apply for tickets issued up to February 01, 2015

 ​


Type Size/Weight Current charge*
Oversize Over 158 cm (62 inches) and less than or equal to 230 cm (90.5 inches) USD 130
For each piece
Overweight in free baggage allowan​ce 2 pieces of up to 23 kg (50 lbs) each.


2 pieces of up to 27 kg (60 lbs) each.



2 pieces of up to 32 kg (70 lbs) each.


2 pieces of up to 45 kg (100 lbs) each.​
USD 30**
For both pieces

USD
 60 
For both pieces

USD
 90 
For both pieces

USD
 300 
For both pieces


Extra piece Less than or equal to 23 kg (50 lbs) and size (when you total the length+width+height) of up to 158 cm (62 inches).
USD 150 
For each piece
Over 23 kg (50 lbs) and less than or equal to 32 kg (70 ​lbs) and size (when you total the length+width+​height) of up to 158 cm (62 inches).
USD 200
For each piece
Over 32 kg (70 lbs) and less than or equal to 45 kg (100 lbs) and size (when you total the length+width+height) over 158 cm (62 inches) but less than or equal to 230 cm (90.5 inches)
USD 250
For each piece

​*Plus applicable taxes.
**
The charge does not apply to flights between Dallas or Miami and El Salvador from november 15, 2014 to enero 15, 2015. ​



Flights from North America (United States, Mexico and Canada) to Central America (or vice versa)​ 


The following charges apply for tickets issued from February 02, 2015 starting travel on February 02, 2015


Type Size/Weight Current charge*
Oversize Over 158 cm (62 inches) and less than or equal to 230 cm (90.5 inches) USD 130
For each piece
Charge for second piece Less than or equal to 23 kg (50lb) USD 30**
For first piece
Overweight first or second bags​ Over 23 kg (50 lbs) and less than or equal to 32 kg (70 lbs).

Over 32 kg (70 lbs) and less than or equal to 45 kg (100 lbs).
USD 90*** 
For first or second piece

USD 150***
For first or second piece​
Extra piece Less than or equal to 23 kg (50 lbs) and size (when you total the length+width+height) of up to 158 cm (62 inches).
USD 150 
For each piece
Over 23 kg (50 lbs) and less than or equal to 32 kg (70 ​lbs) and size (when you total the length+width+​height) of up to 158 cm (62 inches).
USD 200
For each piece
Over 32 kg (70 lbs) and less than or equal to 45 kg (100 lbs) and size (when you total the length+width+height) over 158 cm (62 inches) but less than or equal to 230 cm (90.5 inches)
USD 250
For each piece


​*Plus applicable taxes.
**The second piece will keep its priority status .
***
The charges apply individually, if the second piece weighs up to 32 kg (70 lbs) you will only have to pay USD 90 for it.​​

Please note:

For flights from Brazil to the United States, Mexico, Europe and from the United States, Mexico and Europe to Brazil: when there are additional pieces, excess baggage, oversize or overweight baggage, the United States, Mexico and European policies will apply.
 

For flights to and from Europe: pieces weighing equal to or greater than 33 kg​ (71 lbs) or the sum of the exterior dimensions (length + height + width) is greater than 230 centimeters (90.5 inches) will not be accepted as checked baggage. To transport pieces that are not accepted as baggage, you should contact our cargo service.

For all regions: pieces weighing greater than or equal to 46 kg (101 lbs) or the sum of the exterior dimensions (length + height + width) is greater than 230 centimeters (90.5 inches) will not be accepted as checked baggage. To transport the pieces that are not accepted as baggage, you should contact our cargo service.

​​ ​​​​​​​
​​​​

Europe

Category Dimensión Chargue*
Oversize
From America
Larger than 158 cm (62 inches) and less than or equal to 230 cm (90.5 inches).
USD 100
For each piece
From Spain
Larger than 158 cm (62 inches) and less than or equal to 230 cm (90.5 inches).

From London
Larger than 158 cm (62 inches) and less than or equal to 230 cm (90.5 inches).
EUR 100
For each piece


GPB 60
For each piece
Overweigh
From America
Over 23 kg (50lbs) and less than or equal to 32 kg (70lbs). 
USD 70
Per piece
From Spain
Over 23 kg (50lbs) and less than or equal to 32 kg (70lbs). 

From London
Over 23 kg (50lbs) and less than or equal to 32 kg (70lbs). 

EUR 50
Per piece

GPB 45
Per piece


Extra piece
From America
Weighing 23 kg (50 lbs) or less and dimensions up to 158cm  (62 inches).
USD 200
Per piece
From Spain
Weighing less than or equal to 23 kg (50 lbs) and dimensions up to 158 cm  (62 inches).

From London
Weighing less than or equal to 23 kg (50 lbs) and dimensions up to 158 cm  (62 inches).
EUR 150
Per piece​


GPB 120
Per piece​
From America
Weighing between 23 kg (50 lbs) and less than or equal to 32 kg (70 lbs) and dimensions up to 230 cm (90.5 inches).
USD 270
Per piece​
From Spain
Weighing over 23 kg (50 lbs) and less than or equal to 32 kg (70 lbs) and dimensions up to 230 cm (90.5 inches).


From London
Weighing over 23 kg (50 lbs) and less than or equal to 32 kg (70 lbs) and dimensions up to 230 cm (90.5 inches).
EUR 200
Per piece



GPB 165
Per piece
      

*Plus applicable taxes.

Please note:

For flights from Brazil to the United States, Mexico, Europe and from the United States, Mexico and Europe to Brazil: when there are additional pieces, excess baggage, oversize or overweight baggage, the United States, Mexico and European policies will apply.
 

For flights to and from Europe: pieces weighing equal to or greater than 33 kg​ (71 lbs) or the sum of the exterior dimensions (length + height + width) is greater than 230 centimeters (90.5 inches) will not be accepted as checked baggage. To transport pieces that are not accepted as baggage, you should contact our cargo service.

For all regions: pieces weighing greater than or equal to 46 kg (101 lbs) or the sum of the exterior dimensions (length + height + width) is greater than 230 centimeters (90.5 inches) will not be accepted as checked baggage. To transport the pieces that are not accepted as baggage, you should contact our cargo service.​