Don't click on links in emails
Avianca will never ask you for confidential information. If in doubt, go directly to our website, never click on link in an email, even if it appears to be authentic.
If you need to visit a webpage enter the address directly
When visiting a website enter the address directly, this will prevent you being redirected to other pages. If the site asks you for confidential information you must check that https:// appears in the address bar together with a closed padlock icon in the bottom right corner of your browser screen like this one:
You must also make sure that the website address is correct and their are no small errors in the names, missing or extra letters, etc.
Reduce the amount of spam you receive
Reduce the risk of receiving phishing emails by using the spam settings in your email account or software that allows you to filter the junk/spam email you receive.
Avoid sending sensitive information by email
This is an important point to take into account. Criminals can intercept your emails and anyone could access your computer or the computer of the person you sent the confidential information to and misuse it.
Use a trusted computer
When you are performing any type of transaction or on-line purchase, do it from a trusted computer and avoid purchasing products in public places such as Internet cafes. If for whatever reason you have to use a public computer, make sure that they have an updated antivirus program enabled and also manually enter the addresses of any pages you want to visit.