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How to Buy on Avianca.com?

Steps for buying on Avianca.com


Follow these steps to make your purchase:

Step 1. Select your journey type: One-way or round trip. Indicate the departure and destination cities, travel dates and number of people: infants, children or adults. Click on the “Search” button.

Step 2. Select your flight(s) by clicking on the radio button (white circle) next to your preferred fare(s). Then hit the "Next" button.

Step 3. In this screen you must check the information about your selected flight(s): route, departure and arrival times, date, flight number, plane type and detailed information about the fare option. Click on "Next”.

Step 4. If you are a LifeMiles member please enter your membership number and password so we can automatically fill out the form for you. If you are not a member please enter the Passenger's information and email and telephone number. Click on "Continue".

Step 5. Confirm the passenger's information. If you want you can choose the “Assign seat” option.  Click on "Next" and choose an available seat on the plane where you want to sit during the flight (follow the instructions) and click on "Next".

Step 6. Accept the “Cancellation and Change Penalty Policies”,  and the “Transport Contract and general Terms and Conditions” and also accept the “Fares, taxes and surcharges (included in the total price)”. Click on "Continue".

Step 7. Choose the payment method, enter the requested information and click “Pay”.


     Avianca.com is the easiest way to travel with the best fares!

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At Avianca.com we want your purchases to be quick and easy. We invite you to get to know the credit and debit cards payment methods available on our site, depending on the country option that you select.

To find out which country you are in, check the top part of the page (in red header).


Please take into account that if you pay for your tickets using Credit cards, they must have been issued in the same country where your purchase will be made. Always check in the red header.

To purchase with cards issued in the United States, Spain and the UK (with the exception of Canada) you must select 'Colombia' as the country of purchase. To buy using cards issued in other countries please select 'Other country'.


    PAYMENT METHODS IN COLOMBIA


PAYMENT TYPE
PAYMENTS USING A SAVINGS OR CURRENT ACCOUNT Pay using the financial entities associated to the network of ACH Colombia banks by using the PSE online payment button.
CREDIT All Credit cards are accepted: Visa, MasterCard, Diners and American Express.
If you have an international credit card you can only pay for purchases in one payment, if you have a Colombian credit card payments of 1 up to 24 installments are allowed.
PAYMENT IN PERSON AT A BANK BRANCH Pay in cash at the branches of the Banco de Bogotá.


 

    PAYMENT METHODS IN THE REST OF THE WORLD

 

COUNTRY CARD TYPE PAYMENT METHOD FRANCHISE
Argentina Credit   NPS Visa and American Express cards from national banks. Purchases only allowed in one payment.
Brazil Credit Aprova Fácil American Express, Visa, MasterCard and Diners cards from national banks. Purchases allowed from 1 to 10 payments.
Chile Credit TransBank Visa, MasterCard, American Express and Diners cards from national banks.

All these cards allow purchases of up to: 3 payment installments without surcharge, from 4 to 24 installments with the applicable surcharge from each bank.

Note: Payments in two installments are not allowed. 
Costa Rica Credit Citibank Visa and MasterCard cards from local banks. Purchases only allowed in one payment.
Ecuador Credit Datafast Diners Club cards, issued locally by Diners Club Ecuador; Visa and MasterCard issued by Pichincha bank and/or other national banks. Payment can be deferred up to 24 installments in the following scale 3, 6, 9, 12, 15, 18 and 24.
El Salvador Credit Citibank Visa and MasterCard cards from local banks. Purchases only allowed in one payment.
United States Credit Paypal Visa, MasterCard, Discover, Diners and American Express (Untied States banks and Colombian banks). Purchases only allowed in one payment.
Mexico Credit Banco Santander Visa and MasterCard of national banks and Colombian banks. Only purchases in one payment installment are allowed.

With your American Express card you can defer your purchases in up to 6 installments, without interest.
American Express
Panama Credit Citibank Visa and MasterCard cards from local and international banks. Purchases only allowed in one payment.
Peru Credit VisaNet Visa, MasterCard and American Express cards from national banks. The number of installments depends on the issuing bank, if the bank does not accept installments the debit will be made in a single payment. If you have an American Express card you cannot defer your payments in more than one installment.
Dominican Republic Credit Citibank Visa and MasterCard from local banks. Payments only allowed in one payment.
Venezuela Credit Banco Mercantil Visa and MasterCard from local banks. Purchases only allowed in one payment.
Others Credit Citibank Visa and MasterCard cards from local and international banks. Purchases only allowed in one payment.

                                                                                 

Security tips when purchasing on Avianca.com


Security is at the forefront of everything we do at Avianca.com. We understand that safeguarding your personal information is vitally important and we have strict policies in place to protect against fraud. We strongly recommend you read the following tips:

  • We never store your credit card information.
  • We never request confidential credit card information via email, or directly through our call center agents. If we need any information it will be always be requested through our secure audio response system.
  • We will never ask you to deposit the cost of any airline ticket in personal bank accounts.
  • Don't trust anyone who says they are from Avianca offering you airline tickets at prices cheaper than those published through any of our sales channels (Avianca.com, sales offices, call center, travel agencies). These could be fraud attempts and may result in  problems when you attempt to check-in.

In some cases we may need to contact you and validate your purchase to prevent fraud. Please enter your phone numbers when requested during your transaction on Avianca.com.

Avoid online fraud


Prevention is the most effective tool against electronic fraud. Cyber Criminals are currently using a new scam called "Phishing" which is the act of sending an email to a user masquerading as an established legitimate enterprise or trusted person. It can also include the use of instant messaging or telephone calls to try and steal passwords or credit card numbers to make indiscriminate purchases.

Don't click on links in emails


Avianca will never ask you for confidential information. If in doubt, go directly to our website, never click on link in an email, even if it appears to be authentic.


If you need to visit a webpage enter the address directly

When visiting a website enter the address directly, this will prevent you being redirected to other pages. If the site asks you for confidential information you must check that https:// appears in the address bar together with a closed padlock icon in the bottom right corner of your browser screen like this one:

You must also make sure that the website address is correct and their are no small errors in the names, missing or extra letters, etc.
 

Reduce the amount of spam you receive

Reduce the risk of receiving phishing emails by using the spam settings in your email account or software that allows you to filter the junk/spam email you receive.


Avoid sending sensitive information by email

This is an important point to take into account. Criminals can intercept your emails and anyone could access your computer or the computer of the person you sent the confidential information to and misuse it.


Use a trusted computer

When you are performing any type of transaction or on-line purchase, do it from a trusted computer and avoid purchasing products in public places such as Internet cafes. If for whatever reason you have to use a public computer, make sure that they have an updated antivirus program enabled and also manually enter the addresses of any pages you want to visit.