Preferred seat

Travel on the first rows or at the plane’s emergency exit.​

​When travelling on Economy Class puedes pagar un costo extra para reservar un asiento en una mejor ubicación. you can pay an extra cost to reserve a seat at a better location. Purchase this service at our sales offices and travel agencies.

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Seat types

Seat on the first rows

​​Get off the plane quickly. Be one of the first to deplane.

Emergency Exit Seat

​​Travel with more space and comfort on the seats next to and behind the emergency exit.

 

​​In order to use this service at the emergency exit, you must meet the following conditions.

  • Be older than 15 years of age.
  • Understand and speak English or Spanish.
  • Travel without children younger than 2 years of age.
  • Have the physical capacity to open the door in the event of an emergency.
  • Not be pregnant.
  • Not have any disabilities.

Terms and conditions

  • The preferential seat service is optional and has an additional cost.
  • Available only on flights operated and marketed by Avianca Holdings.
  • Availability of the services is subject to the number of free seats.
  • The space and distribution of the seats may vary depending on the plane.
  • Reserve and purchase this service upon issuance of your ticket and up to 73 hours prior to departure of the flight.
  • The cost is per person and per flight segment.
  • Available for Promo and Econo fare options.
  • Non-transferable to other passengers.
  • The preferential seat service is not available for unaccompanied minors.
  • This charge does not apply for passengers that use any of our special services or for Elite LifeMiles travelers.
  • Upon payment, you may not modify the number of the chosen seat.
  • The cost of the product varies depending on the routes and the type of seat. This cost is subject to change without notice.
  • Voluntary changes.
    • If you change the route or the date of your flight, you may choose an equivalent seat on the new flight.
    • If an equivalent seat is not available, the amount paid will be reimbursed.
    • If the cost of the new seat is greater than the initial purchase, the seat change will be made and the additional cost will be charged.
  • Involuntary changes.
    • In the event of a change for operational, mechanical or safety reasons (including equipment change), the airline does not guarantee availability of the service.
    • During the regular change/protection process, the system will automatically assign a seat with the same characteristics, subject to availability.
    • When there is no availability of a preferential seat, the payment will be reimbursed and another seat will be assigned on the plane.
  • Reimbursements: You may be reimbursed for the cost paid for a preferential seat if you meet the following conditions.
    • A similar seat may not be assigned if, on the day of the flight, the preferential seat option is not available due to a change of equipment, flight cancellation or crew requirements. Also, due to operational or safety reasons.
    • Due to unforeseen circumstances (illness, incapacity, death of a traveler or of a family member in the first degree of consanguinity) or other fatalities (duly proven) that prevent you from using the service.
    • The preassigned seat is not available.
    • You acquire a voluntary upgrade prior to departure of the flight.
    • You do not meet the conditions to use the seat at the emergency exit.
  • If you decide not to use the service for personal reasons, you will be reimbursed.

More Avianca Travel Smart services 

Reserve unaccompanied minors between the ages of 5 and 17.