Check in conditions

Check our recommendations to successfully use our service.

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You may check in online* when you meet any of the following conditions

  • Travelers with a confirmed reservation and issue ticket.
  • Travelers with disabilities with a confirmed reservation and issued ticket.
  • Reservations for special services such as: pre-assignment of seats and special meals​.
  • Electronic tickets.​
  • Simultaneous registration of a maximum of 9 people.
  • Tickets in any Class or with class upgrades.​​

 

This service is not available for

  • Reservations that must pay any penalty.
  • Reservations that include some special services such as: unaccompanied minors, pets in the cabin and transportation of deportees with or without escort.
  • Passengers transporting mobile dialysis devices or oxygen concentrators.​​
  • Flights operated by another airline (codeshare).
  • Passengers travelling with fire weapons.​​
  • Printed tickets.​​

Where to do Electronic Check In

Country City Web check in Mobile check in Auto check in
Colombia Armenia Yes Yes Yes
Barrancabermeja Yes Yes No
Barranquilla Yes Yes Yes
Bogota - Puente Aéreo Yes Yes Yes
Bogota - El Dorado Yes Yes Yes
Bucaramanga Yes Yes Yes
Cali Yes Yes Yes
Cartagena Yes Yes Yes
Cucuta Yes Yes Yes
Florencia Yes Yes No
Ibague Yes Yes No
Manizales Yes Yes Yes
Medellin Yes Yes Yes
Monteria Yes Yes No
Neiva Yes Yes No
Pasto Yes Yes No
Pereira Yes Yes Yes
Riohacha Yes Yes No
San Andres Yes Yes No
Santa Marta Yes Yes No
Tumaco Yes Yes No
Valledupar Yes Yes Yes
Yopal Yes Yes No
Peru Arequipa Yes Yes Yes
Chiclayo Yes Yes Yes
Cusco Yes Yes Yes
Juliaca Yes Yes Yes
Lima Yes Yes Yes
Piura Yes Yes Yes
Puerto Maldonado Yes Yes Yes
Tarapoto Yes Yes Yes
Trujillo Yes Yes Yes
Netherlands Antilles Aruba Yes Yes No
Curacao Yes Yes No
Argentina Buenos Aires Yes Yes Yes
Belice Belice Yes Yes No
Bolivia La Paz Yes Yes No
Santa Cruz de la Sierra Yes Yes No
Brazil Brasilia Yes No No
Porto Alegre Yes Yes No
Rio de Janeiro Yes Yes Yes
Sao Paulo Yes No Yes
Canada Toronto Yes Yes Yes
Chile Santiago de Chile Yes Yes Yes
Costa Rica Liberia Yes No No
San Jose Yes Yes No
Cuba La Habana Yes Yes No
Ecuador Baltra Yes Yes No
Cuenca Yes Yes No
La Coca Yes Yes No
Guayaquil Yes Yes Yes
Manta Yes Yes No
Quito Yes Yes No
San Cristobal Yes Yes No
El Salvador San Salvador Yes Yes Yes
Spain Barcelona Yes Yes No
Madrid Yes Yes No
United States Chicago Yes Yes Yes
Dallas Yes Yes Yes
Fort Lauderdale Yes Yes No
Houston Yes Yes No
Los Angeles Yes Yes No
Miami Yes Yes Yes
Newark Yes No No
New York Yes Yes Yes
Orlando Yes Yes Yes
San Francisco Yes Yes Yes
Washington Yes Yes Yes
Guatemala Guatemala City Yes Yes No
Flores Yes No No
Honduras La Ceiba Yes Yes No
Roatan Yes Yes No
San Pedro de Sula Yes Yes No
Tegucigalpa Yes Yes No
Mexico Cancun Yes Yes No
Mexico City Yes Yes No
Monterrey Yes No No
Nicaragua Managua Yes Yes No
Panama Panama City Yes Yes No
Paraguay Asuncion Yes Yes No
United Kingdom London Yes Yes Yes
Republica Dominicana Punta Cana Yes Yes No
Santo Domingo Yes Yes No
Uruguay Montevideo Yes Yes Yes