Call Center

Logo Call Center Avianca

Specialized attention lines to answer all of your doubts or questions.

Find below the phone numbers to contact us and respond to your inquiries about flights and other services.​

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Call Center in South America

  Argent​ina: (0 810) 333-8222​

  Bolivia (La Paz and Santa Cruz): (800) 10-8222

  Brazil: (0 800) 891-8668

          Brazil TDD Service: (0 800) 891-1684

          TDD (Telephone De​vice for the Deaf). Special service for the hearing impaired.​​​
          Customer Service Toll-Free Line Brazil: (0 800) 761 8222

  Chile: (800) 53-6022

  Ecuador: (1 800) 00-3434

          International routes and corporate checkbooks​ phone: 1800 237 642

          Internal routes and corporate checkbooks​: 59322942800

  Paraguay:​ (009 800) 511-8222​

  Peru

Lima: (511) 511-8222

Province: (0 800) 5-1111

  Uruguay: (000) 405-1004

  Venezuela: (0 800) 284-2622​

Call Center in Central America and Caribbean

  Aruba: (00297) 588-0059

  Costa Rica: (506) 2299-8222

  Curazao: (5999) 844-2020​

  El Salvador: (503) 2267-8222

  Guatemala: (502) 2470-8222

  Honduras:

San Pedro Sula: (504) 2570-8222

Tegucigalpa: (504) 2281-8222

  Nicaragua: (505) 2276-9982

  Panama(00800) 939-0468
                          (507) 206-8222

  Puerto Rico: (1 800) 284-2622

  Dominican Republic: (809) 200-8662

Call Center in North America

  Canada: (1 800) 722-8222

  The United States: (1 800 ) 284-2622

          ​The United States TDD Services: (1 866) 998-3357

          TDD (Telephone De​vice for the Deaf). Special service for the hearing impaired.​​

  Mexico: (01 800) 123-3120

Baggage Problems

If, upon arrival, your baggage is delayed, lost, damaged or broken, please contact us at our Baggage Call Center where your claim will be processed.

Please remember to keep your baggage receipt which contains a code made up by 2 letters and 6 digits.

Baggage Call Center

Argentina: (0 800) 999-9973

Aruba: (00297) 588-0059 option 2-6-3

Bolivia: (800) 10-0115

Brazil: (0 800) 761-1810

Canada: (1 877) 428-4478

Chile: (800) 52-0038

Colombia: (01 800) 095-8722

Costa Rica: (506) 2242-1222

Curazao: (5999) 844-2020​

Ecuador: (5932) 397-8216​

Spain: (34 900) 802 500

Guatemala: (502) 2470-8220

Honduras (San Pedro Sula): (504) 2570-8216

Honduras (Tegucigalpa)(504) 2281-8216​

The United States: (1 877) 428-4478

Mexico: (01 800) 263-0740

Nicaragua: (505) 2276-9989

Panama: (507) 206-8237

Paraguay: (009 800) 511-8225

Peru: (0 800) 5-2020

Puerto Rico: (1 877) 428-4478

Dominican Republic: (809) 200-8532

El Salvador: (503) 2267-8224

Uruguay: (000) 405-4420

Venezuela: (58212) 957-3728​