R​efunds request

Does your ticket include a segment to and/or from Caracas or Barbados?

Due to operational limitations, we are under the obligation to suspend our operation to and from these countries. For additional information, check the frequently asked questions.

Refund for tickets purchased at travel agencies

You must request it at the travel agency where you purchased your ticket. If you paid in cash, the agency must immediately refund you. 

Reimbursement of tickets purchased using other means

You must consider the following information to make your refund request. 

  1. Enter your ticket information and click on Validate ticket.
  2. Fill out the information on the Refund Request page
  3. Locate the Information related to the request section.
  4. Select the option Flight Cancellation in the Type of Refund field.
  5. Choose the option Flight Cancellation in the Reason for Refund field.
  6. Enter the phrase “Suspension of flights to and from Caracas” or “Suspension of flights to and from Barbados”, as applicable, in the Comments field. 

Refunds for other destinations

You can enter your refund request corresponding to unused airline tickets or taxes. If you​'ve already made the request you can check the status of your refund​.

The online tool is not available if you redeemed your ticket with miles. To request a refund please contact our call center or go to one of our sales offices​.​

Access to the terms and restrictions. ​


Ticket information

You must enable pop-up windows in your browser to continue with the process. ​​

If your payment method is not included in the list, you must submit your application in an Avianca sales office

All the tickets you're going to enter must have been issued by the same airline, otherwise you'll need to enter them in separate requests.

Enter the ticket number whereas all digits.

Example: Ticket Number (Avianca) 1348497585547

134 Avianca | 133 Lacsa | 202 Taca International | 530 Taca Peru | 547 Aerogal