Baggage policy

Before packing, find out the dimensions, weight and items you can or cannot carry in your baggage and enjoy a flight without setbacks. Keep in mind our recommendations. 

  • Free baggage allowance​

    Learn about the characteristics of baggage you can take with no additional cost in the plane’s hold. 

  • Carry-on baggage​

    Know the weight, dimensions and the number of pieces you can take on the plane’s cabin. 

  • Additional baggage​

    Learn about the costs for overweight baggage and the size of the baggage depending on your flight.

  • Dangerous goods​

    Certain items are considered hazardous and are not allowed on our flights. Find out what they are.

  • Special baggage​​

    You can take musical instruments and other items that need to be carefully transported. 

  • Sports equipment​

    Learn about the sports items you can take in the plane’s hold. 

  • Baggage with partner airlines​​

    Check the baggage policy that applies if you fly with partner airlines. 

  • Baggage irregularities​

    Locate your bags anywhere in the world. We will help you in the event of loss, damage or delay. 

  • Pets on board​

    Please take into account our recommendations according to the characteristics of the flight and your pet.​​

  • General recommendations​​

    Practical tips when packing, checking in and claiming your baggage.​