Star Alliance acknowledgement
Charges for optional services
Find out more about some of the products and services that we offer depending on your flight requirements.
Please note that all the following services are subject to the applicable taxes according to the legislation of each country.
To get to know details about each product or service please check the information in the Travel information.
Additional Charges
Charges for purchases at Avianca.com
| Country/Destination | Charge |
|---|---|
| Applies only for purchases of domestic flights in Colombia | COP 0 |
Charges for purchases in airports, ticket offices and bank offices*
| Country/Destination | Route | Charge |
|---|---|---|
Colombia |
International Routes | From USD 1 to USD 354 USD 15.00 |
| From USD 354 to USD 590 USD 28.00 | ||
| From USD 590 to USD 944 USD 46.00 | ||
| More than USD 944 USD 95.00 | ||
| Domestic Routes | One way COP 29.100 | |
| Roundtrip COP 52.800 |
*VAT applicable in the country of sale.
Charges for purchases in airports or ticket offices *
| Country/Destination | Routes | Charge |
|---|---|---|
| Aruba | USD 35 | |
| Brazil and Bolivia** | USD 30 | |
Paraguay, Venezuela, Panama, Argentina, Chile, Cuba, |
USD 30 | |
| El Salvador, Guatemala, Costa Rica, Honduras, Belice, Nicaragua |
USD 25 | |
| Peru | International Routes | USD 30 |
| Domestic Routes | One way USD 6.30 Roundtrip USD 12.60 |
|
| Ecuador | Domestic Routes | One way / Roundtrip USD 17 |
| Other Routes | USD 30 (Plus applicable taxes) | |
| Spain | USD 80 (Plus applicable taxes) | |
| Britain | USD 100 (Plus applicable taxes) | |
| Spain | Intercontinental routes | |
| Business Class | 81 EUR | |
| Economy Class | 59 EUR | |
| Inter-American routes | ||
| Business Class | 44 EUR | |
| Economy Class | 34 EUR | |
| Domestic routes: Colombia, Peru and Guatemala | ||
| Business Class | 22 EUR | |
| Economy Class | 16 EUR | |
| Other routes (including Bus tour ticket) | ||
| Business Class | 20 EUR | |
| Economy Class | 20 EUR | |
| Discount tickets for travel agencies or Interline (50%, 75%, and 90%) | ||
| Business Class | 12 EUR | |
| Economy Class | 12 EUR | |
| United Kingdom | Intercontinental routes | |
| Business Class | 50 GBP | |
| Economy Class | 30 GBP | |
| Inter-American routes | ||
| Business Class | 50 GBP | |
| Economy Class | 30 GBP | |
| Domestic routes: Colombia, Peru, Guatemala and Ecuador | ||
| Business Class | 20 GBP | |
| Economy Class | 15 GBP | |
| Tickets issued by UK IATA travel agencies | 30 GBP | |
| Tickets issued by NON-IATA travel agencies | 20 GBP | |
| Delivery of tickets with plates from other airlines | 30 GBP | |
| Honduras | Domestic Routes | |
Tickets sold through the call center in San Pedro Sula routes - La Ceiba, Tegucigalpa - Roatan, Tegucigalpa - San Pedro Sula , Tegucigalpa - La Ceiba , Roatan - La Ceiba , on equipment operated c ATR when call does not originate in Honduras. |
USD 25 | |
*No taxes included in any of the charges. Some local taxes might be applied.
**VAT charge is already included.
Voluntary reservation cancellation - voluntary change in tickets (flight, date, time, route)
Fee applies depending on the type of fare purchased.
For flights to and from the United States: when you make a reservation and buy a ticket at any ticket office, call center or through Avianca.com/USA, you may cancel your reservation without penalty and receive a full refund of the amount paid, provided the cancelation is made within 24 hours after purchase, and the reservation was made 7 days prior to departure.
Tiquetes LifeMiles award tickets
Taxes according to the route apply.
For purchases in the call center or Sales Offices an administrative fee applies. The administrative fee varies depending on the LifeMiles status, advance purchase and ticket route. For more information, visit LifeMiles.com
Pre-check-in service charge at points of sale in Bolivia USD 8.70 and Peru USD 5.00.
Charge for reissuing and revalidation service at sales points: USD 10.
Ticket reissue
A 15 GBP charge is applied for the UK.
A 55 EUR charge is applied for the rest of Europe.
Service fee applies for reissues and validations performed at sales points within Colombia
COP 29.100.
Optional Services
General information
| Product/Service | Details of product/Service | Fare 5-17 years |
|---|---|---|
Unaccompanied minors
|
Flights within Colombia | COP 100.000* |
| Flights within Ecuador | USD 30* | |
| Flights within Peru | USD 30* | |
| Flights within Latinamerica | USD 100 | |
Fligths from/to Europe |
USD 115 |
|
| EUR 100 | ||
| GBP 90 | ||
| Flights within Guatemala and Honduras | USD 30 | |
| Flights between North America and South America Flights between North America and Central America |
USD 120 |
| Product/Service | Details of product/Service | Charge |
|---|---|---|
| Pet as checked baggage 1 | Within Colombia | COP 150.000 |
| Within Peru | USD 60 | |
| Within Ecuador | USD 30 | |
| From / to United States and Canada | USD 150 | |
| International | USD 150 | |
Within Honduras and Guatemala |
USD 30 | |
| Between Colombia and Europa with conection (both ways) | USD 250 EUR 235 GBP 200 up to 45 kg |
| Product/Service | Details of product/Service | Charge |
|---|---|---|
Rest of international routes |
USD 125 | |
| Inside Peru, Ecuador, Honduras and Guatemala | USD 20 | |
| Domestic Colombia | COP 60.000 |
| Product/Service | Details of product/Service |
|---|---|
| Upgrades | For Elite LifeMiles passengers - Complementary upgrades are available. Please check conditions in lifemiles.com You can purchase an upgrade at the airport on the day of departure, subject to availability, for a fee between USD 99 to USD 650 depending on the route and fare purchased. The upgrade purchase service is not available in all airports. In Ecuador upgrades are charged between USD 25 and USD 50. |
1 On international flights and flights within Colombia this service only applies for pets with a maximum weight of 20 kg and only on flights less than or equal to 2 hours. If the pet weighs more than 20 kg the cargo service will be offered. For routes to/from Spain with connections the service is available if the connecting flight meets the above conditions.
2 Transportation in the cabin is only available for dogs and cats on international routes, for domestic routes in Colombia small birds are also allowed.
* Fares valid as of February 26, 2018.
Plus applicable taxes.
Transportation of pets in the cabin is not available to/from Europe.
| Product/service | Regions | Charges* |
|---|---|---|
| Bicycles Scuba equipment Surfboards** Kitesurf Windsurf Delta wing*** |
National routes in Colombia | COP 80.000 |
| National routes in Peru | USD 20 | |
| National routes in Honduras and Guatemala | USD 20 | |
| National routes in Ecuador | USD 20 | |
| Flights from Central America to North America | USD 150**** | |
| Other destinations: -Flights from South America to North America -Flights within Latin America -Flights to Europe |
USD 100 | |
| From Europe | EUR 95 |
|
| GBP 80 | ||
| Golf equipment Ski equipment |
National routes in Colombia | COP 60.000 |
| National routes in Peru | USD 20 | |
| National routes in Honduras and Guatemala | USD 20 | |
| National routes in Ecuador | USD 20 | |
Other destinations: -Flights to/from North America |
USD 40 | |
| From Europe | EUR 40 | |
| GBP 35 |
* Plus applicable taxes.
** The charge for 1st surfboard bag for flights to/from Brazil is USD$50 plus taxes, regardless of the ticket purchase date; the charge for the 2nd bag onwards, for tickets issued as of April 03, 2017 is USD$100 plus taxes per bag.
*** Transportation of Delta Wing applies only within Colombia.
**** Fares valid as of February 26, 2018.
In-flight products
Enjoy the following on board entertainment products and services with no additional cost:
- Video (available in our Airbus fleet).
- Audio (available in our Airbus fleet).
- Video games (available on our Airbus fleet).
- Reading materials (available on-board all our fleet and in VIP lounges).
- Headphones (available on-board our Airbus fleet).
Services available upon request and at no additional cost:
- Services for passengers with disabilities.
- In-flight crib service.
- In-flight special food and drink.
- Blankets and pillows.
Travelers in transit without a visa
Travelers with transit visa (TWOV) with flights to Mexico have a USD 75 charge as of April 9, 2012.
Our codeshare partners may have different policies. If you wish to know the charges for their optional services, we invite you to visit each airline’s website:
