It works like a prepaid card with which you can purchase several of our products and services.
Below, you may find more information on how to acquire this product in Colombia and Spain.
You can purchase the gift card at our sales offices, and redeem it at travel agencies, Avianca Stores and sales points.
Terms and Conditions
To find out more about this Avianca Travel Smart product, check the terms and conditions.
More Avianca Travel Smart services
Reserve unaccompanied minors between the ages of 5 and 17.
The gift card is a support instrument that certifies that Avianca has received a sum of money in Colombian pesos. This sum of money may be used to pay, fully or partially, for some of Avianca’s products and/or services.
The total value of the card includes any applicable sums (taxes, surcharges, fees and administrative fees). This value does not include the administrative fee charged by the travel agency for issuing each ticket and/or travel plan.
Payment for an Avianca Tours travel plan and/or an airplane ticket with the gift card does not modify the general and specific conditions that apply to these services.
In order to use or redeem it, the holder must approach Avianca direct sales offices in Colombia, exclusive representatives of Avianca, general agents of Avianca or travel agencies with POS terminals operated directed by Credibanco to the Avianca accounts.
Upon redemption of the value of the voucher, the user will receive one of the chosen services:
If the value of the card exceeds the plan chosen to be redeemed, the balance in favor will be charged to the gift card. This amount may only be used as a method payment for later Avianca Tours plans; Avianca airplane tickets; Avianca Store products; payment of penalties, miles or additional baggage and other products of the Avianca Travel Smart portfolio.
One year after the date of purchase.
The right of the holder to use the gift voucher as a method of payment for services purchased with Avianca, prescribes in favor of Avianca one year after it has been issued, which is date of purchase of the gift card registered on the E-MD delivered as support documentation for the purchase.
Therefore, one year after the gift card is issued without being used by the holder to pay, fully or partially for the price of Avianca airplane tickets; Avianca Tours travel plans; Avianca Store products; payment of penalties, miles or excess baggage, and other products of the Avianca Travel Smart portfolio, the value of said gift card may not be redeemed and will become Avianca’s property.
The gift card is issued to the bearer and may not be redeemed for cash. Since it is a bearer document, the risk of loss, theft or misplacement of the gift card shall be fully and exclusively borne by the holder thereof.
To purchase your gift card, visit our sales offices in Spain or write to us at email@example.com
In case of choosing the second option, we will deliver the gift card to the address you indicate within 7 days*. If you wish, we can include a legend.
*Please check the next conditions for the gift card in Spain.
Gift card use
Terms and Conditions
If you wish to find out more about the gift card, review the terms and conditions.
The card must be activated before it is used at our offices; otherwise, it will not work. Said activation must go together with a code, the validity of which will be proven when making the transaction.