- LifeMiles online services won’t be available from February 1st to February 5th, 2019. keyboard_arrow_right
- Oops! The online LifeMiles services will be undergoing maintenance until 11am of January 12.
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Get information about our conditions for requesting a refund. Check the status of your refunds or ticket reissuance requests at avianca.com.
The online tool is not available if you redeemed your ticket with LifeMiles mileage. To obtain a corresponding refund, please contact our Call Center or visit one of our sales offices.
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Check the Fare Option you've acquired in your purchase confirmation. In most cases an additional charge for the procedure is payable, which will be deducted from the amount to be reimbursed. It's important to note that some taxes are not refunded by the airline, so to collect the refund you'll need to go to the offices of the relevant collection authority.
Conditions and restrictions for requesting a refund
Refunds will be carried out using the same payment method used to acquire the ticket.
Tickets in the name of a minor.
For a cash refund of a ticket issued in the name of a minor, the refund will be authorized to parents or guardians, as long as they present documents proving that they are their legal representative (e.g. in Colombia this document is the Civil Registry / Registro Civil).
The refund must be authorized by the parents or guardian.
Tickets purchased with credit cards.
Once the refund is authorized, the airline sends the information to the bank so that the payment can be credited to the card on the dates established by the banks for this process. The times are set by each financial institution and are their sole responsibility.
We have to process the refund with the corresponding financial entity for your refund.
Cash refunds are made in the local currency of the country where the refund is being carried out; and are only made to the ticket holder.
If you are not the holder, but you would like to process a refund claim in your name you must submit:
Cash refunds are made in the local currency of the country.