Baggage locator

If there are any issues with your baggage, please notify us in our offices before leaving the airport by filling out the Baggage Irregularity Report (PIR in Spanish). If you've already left the airport you can notify us through our website, in person at the baggage office of the corresponding airport, or in our baggage call center.

Please note you have a reasonable time from the date you completed your flight to present your formal claim.

Please note that you must enable popups in your browser to continue with the process.



Where to find it the password?

The baggage password is located in the lower part of the tag. It is composed of 2 letters corresponding to the airline code, plus 6 numbers.