Waiver of penalty due to presence of volcanic ash and closure of La Aurora airport

If you have a reservation with a confirmed ticket for travel between June 3 and 4 on routes from and to Ciudad de Guatemala, and you have been affected by the presence of volcanic ash, you may reschedule your trip without paying a penalty* for travel until July 4, 2018.

For changes, refunds and reaccommodation, you can contact your travel agency, points of sale and Call Center phone lines:

Guatemala:                            (502) 2470 8222

San Salvador                           (503) 2267 8222

Managua:                               (505) 2276 9982

Tegucigalpa:                           (504) 2281 8222

Bogotá:                                   (571) 401 3434

* Conditions apply