Waiver of penalty for persons selected for jury duty
Bogota, February 19, 2018. If you have a reservation* that includes March 11 and you were selected for jury duty in the Congressional Elections, you and those in your traveling party in the first degree of consanguinity included in the same reservation may change your itinerary without paying additional costs for travel until April 11, 2018.
To make the change you must send an email to firstname.lastname@example.org, attaching a copy of the certificate issued by the National Registry as proof of your jury duty.
For changes, refunds and reaccommodations contact your travel agency, points of sale or our Call Center:
Bogota: 401 3434
Rest of the country: 01 800 95 34 34
*Applies for Colombian citizens with ticket purchased before February 5, 2018.