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Make your Exchange Program reservation. Also, find out what it is, how it works and where you can receive service and support.
What is the Exchange Program?
It is a commercial agreement between Avianca and its suppliers that generates an exchange of products and services. Its purpose is to broaden and strengthen long-term commercial relations.
What are the benefits of the commercial agreement?
- Making reservations through our website Avianca.com choosing the Exchange Program option.
- Exclusive Split* at the call center (option 1-1-8) to make reservations.
- Specialized and exclusive service from our Exchange Program consultants. As a member of our loyalty program, benefits when purchasing tickets are guaranteed.
- Broadening commercial relations with our clients, a decisive factor for supplier selection.
What can you purchase from our Exchange Program?
- National and international tickets in our Star Alliance and partner airlines route network.
- Additional charges for ticket changes.
- Avianca Tours tourism plans*.
- Group travel, congresses and conventions*.
- Deprisa products*.
- Gift Card*.
*Products valid for purchase in Colombia.
How does the Exchange Program work?
Negotiation and invoicing
- The process is handled by an Avianca consultant.
- Definition of a percentage or fixed amount for the invoicing exchange filed with Avianca.
- Apply the exchange balance on the Avianca application.
Exchange redemption process
- Making reservations through Avianca.com or our call center.
- Sending a reservation via email to the exchange central.
- Issuing the ticket and deducting the value of the reservation from the exchange balance.
Service and support
For reservations, call our call center (option 1-1-8) for 24-hour service.
Exchange accounts central
Service in Bogota, Colombia.
Hour service hours are Monday through Friday, between 8:00 and 18:00. Saturdays between 9:00 and 12:00 m (Colombian time). There is no service on holidays, according to the Colombian calendar.
Phone: (+57-1) 5877700 extensions: 2019, 2027, 2029.